Sales Customer Service

SCOTT A. THOMPSON

EMAIL ***********@*****.*** / (c) 614-***-****

WEB www.linkedin.com/in/sathompson / 5794 Westchester Court / Worthington,

OH 43085

SALES EXECUTIVE seeking new role

High performance professional with +13 years experience in corporate

leadership, vertical integration and strategic planning. Multi-faceted in

CPG and B2B (consultative and solution-based) platforms with expertise in

navigating varied channels of distribution. Passionate about great

culture, creating winning teams & bridging gaps.

Visionary thinker with entrepreneurial drive able to build sustainable

business strategy-structure (start-up experience)

. Engineered a new Business Unit combining AR and CS into a

team format for Scotts Miracle-Gro. Created a competitive

advantage with retail partners and after year one, broke

through as the go-to-market strategy for Scotts NA Customer

Care

. Complete development/creation of a new strategic direction in

the Supply Chain discipline for ATC Panels. Y1 results

netted +182% AVG load time, +27% on-time delivery

improvements & +81% reduction in detention charges

Exceeds top-line sales growth while delivering EBITA able to cut

through the clutter & drive results

ATC Panels, Inc - 77% top-line growth ($95M) in two years while

driving +45% EBITA growth vs. target (beat category/history)

. Scotts Miracle-Gro - delivered $11M (regulatory issue) and $7M

price increase on 1 sku (key retailer)

Creates great alliances/partners able to articulate and garner key

external partnerships - joint ventures

Provided rational negotiations-contracts that delivered volume

producing results with:

1. Ashley: Furniture - leading furniture mfg in North America

(volume partnership)

2. HON/HNI: Design - leading design/fashion mfg in office

space/furniture (innovative launch partnership)

3. SESA Plates, InterPrint USA: - leading plate mfg in Europe

and leading paper mfg in NA (innovative launch partnership)

4. RoundUp (Monsanto), Wal-Mart & Target: leading L&G Brand and

top retail partners (Unique Merchandising Plans)

Strategic sales/marketing and brand development expertise able to

expand market-share and brand reach

Identified market expansion opportunities and drove innovative

niche product launches (Reflexture: Thermally-fused-Melamine

Panels and EVR Panels: Environmentally Responsible) in a

declining composite panel segment. Able to leverage the eco-

friendly trend in "Green Building" as a value-added niche and

position for premium pricing and margin

Spectrum Reporting Columbus, Ohio

2009-present

Spectrum Reporting is one of the leading service providers in central

Ohio's legal community. Core competencies include court reporting,

document management and video/media specialties. Key metrics are

confidential (privately held corporation).

General Manager Strategy & operational review, P&L management, staffing,

marketing/sales/communications, ideation and product development and

complete HR responsibilities.

. Launched and supported (marketing collaterals/strategy) new

litigation service and document management system

. Marketing-Communication management included: strategic/tactical

execution of SEM (search engine marketing) and web marketing

campaigns (Google AdWords) to drive differentiation and gain

market share in the litigation services space

ATC Panels, Inc Moncure, North Carolina

2005-2008

(Third largest MDF producer in North America)

ATC Panels is an industry leading supplier of composite panels and value-

added wood products and is one of the fastest growing wood panel companies

in North America. (800 employees, $250M)

Vice President / Supply Chain-Logistics / Global Export

Recruited by CEO as the prime architect in creation of a Supply Chain

feasibility study, development and commercial partner agreements.

Spearhead 12 month strategic and business plan, warehouse

automation/optimization and supply chain software evaluations. Recruited

high-level supply chain team and gained corporate buy-in on savings and

business strategy and garnered strategic partnership agreements with 3PL

firms

Vice President / Sales and Marketing / US-Canada

Complete oversight of the Sales, Marketing-Communications and Customer Care

Teams (38 FTE's) to deliver topline sales of $250M from 4 mill locations

(Clarion, PA / Moncure, NC / Pembroke, Canada and Franklin, VA) in the

Particleboard (PB), Medium Density Fiberboards (MDF), Thermally-fused

Melamine (TFM), Molding and Flooring segments---Sales focused in North

American and Canadian markets

. Reengineered sales and marketing functions to align with corporate

strategy (value-added business units) driving customer satisfaction,

accountability and teamwork (hired top talent & elevated the

professional attitude within the company) 77% top-line growth

. Responsible for creation, development and branding of organizational

positioning and marketing strategy (web, collateral, ad agency, public

relations and corporate identity): established branding presence in

flat category (cat growth +9%, ATC growth 56% Y1, 14% Y2)

. Generated incremental key strategic business partners: Sauder

Woodworking, MASCO, Bush Industries, IKEA, Ashley Furniture, HON/HNI

Corporation and Thomasville which stabilized volume in a declining

Industrial segment (expanded the customer base)

. Partnered with CEO on global expansion/market penetration (Export):

goal: 20% of our total MCF volume to migrate through export sales

(developed strategic partnerships with Europe and Mexico on Export

Volume)

Scott A. Thompson page 2

The Scotts Miracle-Gro Company ($2.9B) Marysville, Ohio

1999-2005

(Worlds largest maker and marketer of horticultural and turf

products/6,000 employees) NYSE: SMG

Director, Customer Sales Planning-Communications / Lawns Division / US

Communication liaison between marketing, production, supply chain, customer

service, outside sales and key customers to deliver sales and profit

targets on $705M for the Fertilizer category (Scotts TurfBuilder, Scotts

Lawns Pro), Durables (Scotts Branded Spreaders) and Grass Seed

. Directly responsible in netting a 100% gain ($11M) vs. budget by

resolving a difficult EPA issue with Long Island, NY (Grubex)

. Successfully secured a +9% price increase over 2 years (strategic

initiatives, raw material cost of goods fluctuations)

. Collaboratively restructured an operational plan/business model for the

Sales Planning-Communications function which improved the planning

process by 3 months and was embraced by Scotts North America (responsible

for internal/external communications/FCST/training)

Manager, Customer Sales Planning-Communications / Roundup / US

Communication liaison between Monsanto NA, marketing, production, supply

chain, customer service, outside sales and key customers delivering volume

and profit goals in a highly competitive Non-Selective Lawn and Garden

business with category leading brand of over $242M in annual sales and 69%

share

. Primary communication liaison between Scotts NA and Monsanto Corporation

delivering top-line shipment growth of +8% and bottom-line growth of +8%,

POS top 3 accounts of +13% (worked with R&D, Monsanto, Marketing on

proprietary business formulations/business strategy)

. Complete responsibility for all communication/presentations

(internal/external) on branding initiatives and strategy, FCST of top-

line volume

Manager, Customer Sales Planning-Communications / Ortho & Roundup / US

Primary communication liaison between Advertising Agencies and Scotts North

America to develop unique promotional vehicles to drive seasonal sales

traffic, delivered +4% POS growth (sales, marketing, production, supply

chain, key account liaison)

. Launched a cross-functional team to create, develop and deliver all sales

collaterals including sell sheets, product catalog, ad planner and

product guides to the NA Sales organization working with ad agencies,

promotional agencies, marketing and sales

. Primary liaison to Wal-Mart/SAMS, Lowe's, Costco and Kmart National

Accounts from the Scotts Brand Marketing Team to the National Sales Force

Manager, Wal-Mart/SAMS/Kmart Accounts--Customer Service Team

Provided corporate leadership for the "Orders to Cash" process (traditional

Customer Service and AR) for critical accounts including Wal-Mart/SAMS

($450M FY01 sales) and Kmart ($160M FY01 sales) for key Business Units:

Lawns/Soils/MiracleGro/Ortho/Roundup

With a team of 14 FTE's successfully reduce past due receivables to help

ensure positive liquidity balances (savings of $8.5M reducing DSO)

Manager, Ortho/Roundup Product line--Customer Service Team

Member of the due-diligence team that transitioned the Ortho Business Group

from San Ramon, CA to Marysville, OH

1. Effectively designed and implemented an Orders to Cash business model

for the Scotts/OBG from conceptual phase to an actual go to business

working department (model is embraced by Scotts NA operational plan going

forward)

2. Negotiated complex pre/post acquisition of the Ortho Business group

Customer Service function. Hired, trained and developed a 25 member

Orders to Cash team for the OBG ($460M) creating a winning culture while

differentiating on key customer requirements/communications

Perio Products, Inc. Dublin, Ohio

1997-1999

(Privately owned manufacturer of personal care and private label items)

National Sales Manager

Managed sales team (+40 reps) to deliver results at Wal-Mart, Rite Aid,

Walgreens, Winn Dixie and Meijer (primary: Grocery/Drug)

COMPUTER SKILLS:

SAP, JD Edwards, all Microsoft Office applications

EDUCATION:

Master of Arts, Counseling, Grace Theological Seminary

Bachelor of Science, Communications, Grace College

Contact this candidate