Compassionate Care & Customer Support Specialist
Resume:
FRANCINA M. KNIGHT
North Augusta, SC ● 803-***-**** ●
***************@*****.*** ● https://www.linkedin.com/in/francina-knight-02432922/
SUMMARY
Proficient in delivering exceptional service with a compassionate approach, adept at supporting diverse needs in customer service, education, and caregiving. Bringing over ten years of experience in roles focused on fostering positive environments and facilitating individualized support.
WORK EXPERIENCE
Paraprofessional, Special Education Substitute Teacher August 2024-Present
Kelly Education, Aiken, SC
Supporting students with special education and general education needs, including homework assistance and activities of daily living
Managing the classroom and ensuring a positive learning environment
Customer Experience Advisor May 2021 – September 2024
Conduent, Remote
Assisted customers with a warm and professional attitude
Handled emails, inbound calls, and outbound calls
Booked appointments and managed customer accounts
Provided technical support and resolved customer complaints
General Clerk January 2016 – May 2021
South Carolina Vocational Rehabilitation, Aiken, SC
Provided administrative support and assisted visitors
Scheduled appointments and managed incoming and outgoing calls
Assisted counselors with consumer information
Managed inquiries and monitored security awareness
Intern June 2013 - August 2013
Southern Wesleyan University, North Augusta, SC
Managed student records and handled admissions inquiries
Caregiver June 2008 – July 2011
Right at Home, North Augusta, SC
Assisted and attended to patients in the home with home healthcare provided
Assisted with nutrition, shopping, and meal preparation
Maintained residence cleanliness and organization
Residential Support Provider June 2001 – July 2011
Tri-Development, Aiken, SC
Provided training in daily living skills
Managed transportation and supervised activities
Monitored consumer health and safety
EDUCATION
Associate of Science in Business Administration
Southern Wesleyan University, North Augusta, SC
High school diploma North Augusta high school – North Augusta, SC
Professional References
Jeanette Murray
Area Supervisor
South Carolina Vocational Rehabilitation Department
Aiken, SC
Phone: 803-***-****
Email: *******@*****.***
Lauren Berg
Customer Experience Advisor
Conduent
Port Charlotte, Florida
Phone: 941-***-****
Email: *******.**@*****.***
Sara Young Anderson
Counselor
South Carolina Vocational Rehabilitation Department
Aiken, SC
Phone: 803-***-****
Email: *******@*****.***
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