Customer Service Key Account

Keith Fulks

*********@******.*** 281-***-**** Katy, TX

SUMMARY

Seasoned professional with 35 years of experience in customer service and key account supervision, seeking a role in Order Management. Expertise in managing national accounts, ensuring compliance and order fulfillment, and enhancing customer satisfaction. Proficient in Oracle, EDI, and cross-functional collaboration, with a proven track record in leadership and process improvement.

WORK EXPERIENCE

Igloo Katy, TX

Key Account Supervisor Nov 2012 - Aug 2024

• Manage relationships between internal teams and external clients, ensuring effective communication and problem resolution.

• Monitor competitive activities within accounts and report critical market intelligence to management.

• Collaborate with sales team to create and implement custom solutions that address client requirements. Igloo Products Katy, TX

Customer Service Representative III Jan 2004 - Nov 2012

• Manage key client accounts to ensure compliance, high service levels, and complete order fulfillment.

• Participate in daily management meetings to address potential client concerns.

• Collaborate with cross-functional teams, including purchasing, shipping, sales, accounting, and vendor compliance.

Citigroup Houston, TX

Team Leader Jan 2000 - Jan 2004

• Led a team of 12-18 sales agents, providing motivation and development to enhance daily performance and achieve sales objectives.

• Managed daily operations, ensuring the team consistently met key performance indicators and sales targets. Igloo Products Katy, TX

Customer Service Representative II Jan 1998 - Jan 2000

• Processed customer orders using various channels including EDI, ensuring accurate and efficient order fulfillment.

• Addressed customer inquiries, provided detailed product information, and managed shipment monitoring to maintain high levels of customer satisfaction.

Master Machine Operator Jan 1989 - Jan 1998

• Maintained equipment to ensure adherence to company standards and optimal functionality.

• Managed production line schedules, ensuring timely execution and adherence to strict safety guidelines.

• Trained new employees on production line operations, promoting knowledge transfer and workforce efficiency. EDUCATION

M.T.I.

Associates of Business Administration Management, Business Administration Management

Houston, TX

Jan 1998

SKILLS

Oracle • Discover • Excel • Word • Access • Kronos • Key Account Management

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