Customer Service Team Leader

Brandy Yates 602-***-**** *************@*****.***

http://www.linkedin.com/in/brandy-yates-ba5310163

SKILL SET

●Performance Driven

●Team Leader, Team Player

●Microsoft Office

●Customer Service

●Attention to Detail

●Oral and Written Communication Skills

●Persuasive Professional

●Empathetic & Compassionate

WORK HISTORY

Direct Care Worker Home Assist Health – Phoenix, AZ 2014 – 2021

● Maintained housekeeping, meal preparation for multiple seniors in their private homes

● Offered assistance to disabled passengers, stowed wheelchairs, and other equipment withing safety guidelines

● Transported customers safely to destination while maintaining a cleaned/sanitized vehicle Dental Assistant Aspen Dental – Phoenix, AZ 2015

● Tracked all appointment confirmations using company’s phones and database system

● Reorganized office and maintained accurate and complete files; ensured confidentiality for medical records in accordance with HIPPA

● Utilized X-Ray machine to develop images including X-Rays and Panoramic radiographs

● Provided support to all staff at multiple contracted locations

● Organized Periodontal Charting and contacted clients to schedule denture adjustments Supervisor Security Gaurd Securitas security– Phoenix,AZ 2018 - 2022

● Patrolled and observed activity on site to ensure safety and security of property and personnel

● Developed specific daily activity and incident reports

● Coordinated vehicle inspections of company cars

● Monitored all site cameras and reported any anomalies Eligibility Interviewer Department of Economic Security– Phoenix, AZ

2022 - 2023

● Conducted interviews to determine eligibility resources including medical, nutrition, and cash assistance

● Issued replacement benefit cards, where needed

● Organized office meetings and managed logistics to ensure adequate process flow and goals were being met Security Gaurd Allied universal Security– Tempe, AZ 2025

● Performed routine checks for locked gates and doors to ensure property safety

● Answer alarms and investigate disturbance; reported issues when needed COMMUNITY LEADERSHIP

M.O.M. of Mercy

Child and Family Support Services

CREDENTIALS

CPR/ First Aid Certified

Level 1 Fingerprint Clearance Card

Armed/Unarmed Security Guard License

HIPPA & OSHA Compliance Training

EDUCATION

University of Phoenix – Phoenix AZ

Betty H Fairfax High School – Laveen AZ

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