Customer Service Data Entry
Resume:
Selena Capps
Operations & Admin Associate
***********@*****.*** • 865-***-****
LinkedIn? • Knoxville, TN
Detail-oriented professional with expertise in administrative tasks, documentation management, and scheduling, ensuring precision and efficiency. Proficient in client support, payment handling, and regulatory adherence, providing seamless service while maintaining compliance. Experienced in inventory control, packaging, and process improvement, consistently achieving performance goals. Strong collaborator and critical thinker, committed to teamwork, ongoing development, and operational success.
Areas of Expertise
Data Entry & Record-Keeping
Document Verification
Calendar Management
Customer Service
Payment Processing
Administrative Support
Spreadsheet Management
Business Development
Quality Control & Inspection
Professional Experience
Amazon, Louisville, TN 2023 - 2025
Associate (Packer & Slam Department)
Ensured accurate and efficient packaging, consistently meeting production targets of 285 small items per hour and 85 single-pack orders per hour. Operated in the SLAM department, verifying package weights to detect and correct discrepancies, ensuring order accuracy and compliance with shipping standards.
● Consistently met production targets by maintaining high efficiency despite system downtimes.
● Achieved flawless order accuracy by identifying and correcting missing or incorrect package contents. Knox County Clerk’s Office, Knoxville, TN 2018 – 2023 Drive-Thru License Clerk, 2020 - 2023
Processed license plate sales and renewal stickers efficiently, ensuring accuracy and compliance. Delivered exceptional customer service, assisting elderly individuals with paperwork and addressing inquiries. Applied expiration stickers to license plates and managed incoming mail to maintain smooth operations.
● Ensured fast and seamless service by efficiently processing 100-150 cars daily at drive-thru window.
● Maintained accuracy and compliance by expertly applying 1,000+ license plate stickers per day. Passport Clerk, 2018 - 2020
Verified documents to prevent fraud and ensure compliance with federal regulations while processing U.S. passport applications and certifying forms for the Department of Homeland Security. Captured and processed passport photos with accuracy and efficiency.
● Ensured efficient and accurate service by assisting an average of 25-100 passport applicants daily. Page 2 2
Principle, Knoxville, TN 2015 – 2017
Secretary
Efficiently managed the Manager’s calendar to optimize scheduling and productivity. Maintained accurate records by taking detailed meeting notes. Collaborated with engineers to update signage and ensure accuracy. Developed and maintained a tracking spreadsheet to monitor job completion dates.
● Optimized signage maintenance by streamlining scheduling and documentation processes. Mean Mama’s Burger’s and Such, Knoxville, TN 2009 – 2015 Food Truck Owner
Strategically scheduled food truck locations, targeting businesses without cafeterias during the day and craft beer bars without food service at night to maximize sales. Oversaw all operations, including cooking, cleaning, budgeting, and marketing, ensuring efficiency and profitability. Proactively built partnerships to expand the customer base and drive business growth.
● Achieved perfect 100 health inspection score by upholding strict sanitation and safety standards.
● Ensured profitability by strategically balancing food costs with pricing. Additional Experience
Promotion Director Head of Research Department, WIMZ, Knoxville, TN Secretary III, IT Corporation, Knoxville, TN
Education
Associate of Arts in Business Administration
Pellissippi State Community College, Knoxville, TN Licenses
Licensed Chauffer
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