Event Service & Bar Maestro with Leadership Skills
Resume:
Rasheeda Kie
Houston, TX *****
*********@*******.***
Authorized to work in the US for any employer
Work Experience
Banquet Captain/Server/Bartender/Manager
Nuksys Fine Catering, America Elite Vending, Savory Celebrations, Coco butter Babies Catering, Safari-Houston, TX
April 2022 to Present
• Provided exceptional service to guests during events, ensuring a positive and memorable experience
• Efficiently set up and organized event spaces, including tables, chairs, linens, and decorations
• Collaborated with event coordinators to execute seamless events according to client specifications
• Assisted in the preparation and serving of food and beverages during events
• Managed multiple tasks simultaneously while maintaining attention to detail and quality standards
• Worked effectively as part of a team and as leader to ensure smooth operations before, during, and after events
• Followed all safety protocols and guidelines when handling food, beverages, and equipment
• Maintained cleanliness and organization of event areas throughout the duration of each event
• Responded promptly to guest requests or concerns, resolving issues in a professional manner Mobile Bartender
Self / independent contractor-Houston, TX
May 2017 to Present
• Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
• Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
• Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
• Efficiently handled cash transactions and accurately processed payments using POS system
• Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
• Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
Patient Access Representative
UT PHYSICIAN
October 2016 to May 2021
· Schedule patient visits, physician appointments, diagnostic tests, procedures, and treatments.
· Obtain insurance and billing information
· Communicate the need for referrals, authorizations, and precertification to patient.
· Confirms clinic appointments in accordance with identified unit protocol.
· Communicates pertinent information regarding appointments, scheduling, and necessary preparations to patients, families, physicians, team members and other Lead Patient Access Representative and Referral Coordinator UT Health Science Center at Houston-Houston, TX
October 2016 to April 2021
• Schedule patient visits, physician appointments, diagnostic tests, procedures, and treatments.
• Obtain insurance and billing information
• Communicate the need for referrals, authorizations, and pre certification to patient.
• Confirms clinic appointments in accordance with identified unit protocol.
• Communicates pertinent information regarding appointments, scheduling, and necessary preparations to patients, families, physicians, team members and other patient care areas. Claims Adjustor
GEICO
June 2016 to October 2016
· Provided outstanding customer service and efficiently handle case files.
· Be the first point of contact for customers involved in accidents.
· Verify accident facts, determine policy coverage, and review insurance contracts.
· Help settle claims where there are no injuries and everyone agrees to the accident details.
· Updates relevant client information in order to maintain an accurate record.
· Responsible for the security and confidentiality of client information at all times.
· Handles and processes a complex and varied series of documents and situations. Team Lead/OJT/On the Job Trainer
DISH, LLC-Alvin, TX
August 2015 to May 2016
Site Closing
• Provides hands-on experience in developing New Hire Agents ability to provide world class customer service.
• Supervising New Hire Agents straight out of training up to 20 at a time.
• Practice role playing and mock calls with trainee's in order to get them prepared for real call handling.
• Responsible for taking supervisory requested customer calls. Performing overrides and making changes to accounts that an Agent don't have authorization to perform.
• Essential in ensuring that New Hire Agents have complete understanding of proper call handling and assisting customers.
• Customer focus - Dedicated to meeting the expectations and requirements of internal and external customers.
• Practices attentive and active listening; with the patience to hear people out; as well as accurately restating the opinions of others even when disagreed upon.
• Responsible for reading and interpreting documents such as operating/maintenance/procedure instructions.
• Preforms side by side mentoring of call handling with new hires, ensuring that business rules are followed on every call.
Advanced Technical Support
DISH-Alvin, TX
July 2013 to August 2015
This role is multi-faceted in both training and customer service/technical support settings.
• Uses tools and technical knowledge to resolve customers' issues.
• Helps in the setup of customer's equipment with assistance over the phone with troubleshooting techniques.
Received Certificate of Achievement for Top Technical Support Agent in Alvin CSC 2014 Received Certificate of Top QA Performer in Alvin CSC 2015 Customer Service Representative
DISH-Alvin, TX
December 2012 to July 2013
Essential to the customer's one-call resolution which provide answers to questions about billing and payments.
• Collected customer's payments in order to satisfy bill balance, collection or charge off balance and/ or restart of services balance.
• 1st point of contact for the customer to provide education about product features and sales.
• Provides customer with one call resolutions and follows company business rules. Received Certificate of Achievement for Top Sales Agent in the Alvin CSC 2013 Customer Service Representative, Administrative Assistant/Assistant Manager Contractors Safety Council of Texas City-Texas City, TX August 2007 to February 2011
NCCER Certification
• Managed customer's expectations by clarified needs and identified options.
• Scheduled appointments for training and meetings. Also set up appointments for safety classes such as NCCER classes & etc.
• Assisted contractors with obtaining their PQF's by providing them with the policies and procedures under regulations of the company in order to prepare the correct documents for review.
• Handled complex clerical and administrative assistant duties to include data entry and receptionist work.
• Scheduling Contractors employee's for safety courses and testing as well as feedback for PQF.
• Collected necessary payments from contractors to have PQF's and accounts up today with payments.
• Solved registration problems. Assisted callers with daily scheduling of employee's for training.
• Worked closely with the Chemical Plant Industry.
• Responsible for opening the facility and ensured proper start up procedures were implemented.
• Placed supply orders, filed paper work, and handled postage shipments, worked on projects such as creating a rule and policy book for the company.
• Researched and rewrote the company's employee handbook to insure that it was in the legal requirement standards.
• Assisted in administrating safety course given to industrial workers.
• Assisted CSM with the task of managing and training employees up to 10 employees at a time.
• Worked with computer systems and made corrections where needed with entered data.
• Trained all temporary and permanent personnel, including manager. Customer Service Representative
American National Insurance Company
June 2001 to February 2007
Promotion from trainee to associate in October of 2001 Promotion from associate to representative in October of 2002
· Handled 100+ calls per day
· Assisted in researching and resolving customer’s problems with Medical bills and payments.
· Explained policy benefits and helped with medical account resolution.
· Worked independently and very productive assisting customer with health & Medicare supplement insurance benefits.
· Problem solving and served as the first point of contact for the customer and insurance follow up with doctor offices or hospitals.
· Faxed, printed and mailed letters to businesses and customers with explanation of benefits and etc.
· Maintain insurance files regarding updates and changes. Education
Psychology (BS)
University of Houston Clear Lake-Houston, TX
2009 to 2012
Pre-Nursing, Information Support (Associates of Arts Degree) December 2008 to December 2008
Psychology (Associates of Arts)
College of the Mainland-Texas City, TX
2006 to 2008
Information Systems (Certificate)
College of the Mainland-Texas City, TX
1995 to 1998
Skills
• Phone etiquette
• Microsoft Excel
• Research
• 10 key typing
• Microsoft Word
• Administrative Experience
• Hospital Experience
• Front desk
• Epic
• Microsoft Powerpoint
• HIPAA
• Process improvement (4 years)
• Home health
• Quality Assurance
• Social media management
• Computer operation
• Mac OS
• Communication skills (10+ years)
• CPR
• Clerical Experience
• Medical Office Experience
• Sales (5 years)
• Organizational skills
• Customer service
• Medical receptionist
• ICD-10
• Medical records (4 years)
• Writing skills
• Google Docs
• Cardiology
• Medical software
• Test-driven development
• Medical scheduling (4 years)
• Computer skills
• Grocery store
• Maintaining patient confidentiality
• Case management (5 years)
• Computer Literacy
• Medicare
• Achieving HIPAA compliance
• Committed to quality and excellence as well as interacting with all levels of the organization and public.
• Data entry
• Medical Scheduling
• English
• Able to handle a high volume of customer and calls in a fast-paced environment, with minimum supervision.
• iOS
• Written communication
• Continuous improvement
• Negotiation
• Patient Care
• Medical billing
• Microsoft Outlook
• Grammar Experience
• Call center
• Self-motivated, honest, reliable, quick learner; willing to take initiative, strong work ethic and integrity.
• Patient service (4 years)
• Time management
• Marketing
• Filing
• Schedule management (4 years)
• 10 Key Data Entry
• Insurance Verification
• Medical Records
• Medical Terminology
Certifications and Licenses
NCCER Certification
Driver's License
Additional Information
Highlights of Qualifications:
Professional
• Highly motivated Customer Service professional with excellent communication skills sharpened by several years of teamwork and customer service experience.
• Able to handle a high volume of customer and calls in a fast-paced environment, with minimum supervision.
• Able to negotiate and problem solve quickly, accurately, efficiently using strong verbal, written and listening skills.
• Committed to quality and excellence as well as interacting with all levels of the organization and public.
• Knowledge of HIPAA LAWS and FERPA LAWS also of personal and business computer programs, filing, and data entry.
• Computer literate in MS Word, Power Point, Access, and Excel which also includes 10-key proficiency. Medical
• Medical Terminology
Personal
• Self-motivated, honest, reliable, quick learner; willing to take initiative, strong work ethic and integrity.
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