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Bilingual Customer Service and Driving Professional

Location:
Ottawa, ON, Canada
Posted:
November 19, 2025

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Resume:

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ANTONIO

DEROSA

CONTACT

514-***-****

********@***.***

North Lancaster, ON

SKILLS

• Attention to detail

• Excellent communication

• Sales Acumen

• Active listening

• Time management

• Bilingual

• Microsoft Office

PROFESSIONAL SUMMARY

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business

performance. Operates well in both individual and team capacities, leveraging a seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

EXPERIENCE

January 2025- June 2025

Lead Generator

Sekure Payments Solution, Vaudreuil, QC

• Primarily responsible for initiating contact with potential business clients through high-volume cold calling

• Introducing the company's payment processing services, and qualifying interested to be passed on to the sales team. Essentially, acting as the first point of contact for new business development 2018 - 2024

Business Support Specialist

Moneris Canada, Montréal, QC

• Helped customers discover POS and use their software to its full potential.

• Assisted merchants to handle charge backs, updated information and profiles.

2016 - 2017

Clinical Support Desk Analyst

Alphanumeric Systems Inc, Montréal, QC

• Responded to and analyzed problems ensuring prompt resolution while delivering the best customer service. 2015 - 2016

Service Advisor

Notman Dodge Jeep Chrysler, Cornwall, ON

• Explained estimates to clients and answered inquiries about pickup times.

• Liaised with the Service Manager and Manufacturers.

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2008 - 2015

Service Advisor

Honda Des Sources, Montréal, QC

• Explain to technicians what type of work the customer wanted done to their vehicle.

• Maintained customers files, updated in-house database and opened work orders.

2003 - 2008

Customer Service

Sears Canada, Ville St-Laurent, QC

• Received payments by cash, debit and credit cards. EDUCATION

Certificat Services-Conseils

École des métiers de l'équipement motorise de Montréal, QC

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Contact this candidate