Bilingual Customer Service and Driving Professional
Resume:
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ANTONIO
DEROSA
CONTACT
********@***.***
North Lancaster, ON
SKILLS
• Attention to detail
• Excellent communication
• Sales Acumen
• Active listening
• Time management
• Bilingual
• Microsoft Office
PROFESSIONAL SUMMARY
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business
performance. Operates well in both individual and team capacities, leveraging a seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
EXPERIENCE
January 2025- June 2025
Lead Generator
Sekure Payments Solution, Vaudreuil, QC
• Primarily responsible for initiating contact with potential business clients through high-volume cold calling
• Introducing the company's payment processing services, and qualifying interested to be passed on to the sales team. Essentially, acting as the first point of contact for new business development 2018 - 2024
Business Support Specialist
Moneris Canada, Montréal, QC
• Helped customers discover POS and use their software to its full potential.
• Assisted merchants to handle charge backs, updated information and profiles.
2016 - 2017
Clinical Support Desk Analyst
Alphanumeric Systems Inc, Montréal, QC
• Responded to and analyzed problems ensuring prompt resolution while delivering the best customer service. 2015 - 2016
Service Advisor
Notman Dodge Jeep Chrysler, Cornwall, ON
• Explained estimates to clients and answered inquiries about pickup times.
• Liaised with the Service Manager and Manufacturers.
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2008 - 2015
Service Advisor
Honda Des Sources, Montréal, QC
• Explain to technicians what type of work the customer wanted done to their vehicle.
• Maintained customers files, updated in-house database and opened work orders.
2003 - 2008
Customer Service
Sears Canada, Ville St-Laurent, QC
• Received payments by cash, debit and credit cards. EDUCATION
Certificat Services-Conseils
École des métiers de l'équipement motorise de Montréal, QC
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