Customer Service A Team
Resume:
Sierra Moore
Dallas, TX *****
********@*****.***
Work Experience
Security Specialist
Interface Security System-Dallas, TX
March 2024 to July 2025
• Developed and implemented comprehensive security protocols to protect company assets, ensuring compliance with industry regulations
• Provided training sessions for employees on best practices for information security awareness
• Implemented data encryption techniques to safeguard sensitive information from unauthorized access or disclosure
• Monitored network traffic patterns using intrusion detection systems (IDS) or intrusion prevention systems (IPS)
• Conducted forensic investigations following incidents involving data breaches or unauthorized access attempts
• Performed periodic penetration testing exercises to evaluate the resilience of IT infrastructure against potential attacks
• Configured firewalls, routers, switches, VPNs, and other network devices to enforce secure communication protocols
Team Leader
Whataburger-Dallas, TX
April 2022 to March 2024
• Led a team of employees, providing guidance and support to ensure efficient operations
• Developed and implemented strategies to improve productivity and streamline processes
• Maintained high standards of quality control to ensure customer satisfaction Server/Hostess
Nickys-Shreveport, LA
January 2019 to January 2022
• Consistently earned positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service
• Demonstrated exceptional multitasking skills during peak hours, accurately managing tables
• Collaborated with kitchen staff to ensure timely delivery of food orders to customers
• Provided recommendations on menu items based on customer preferences and dietary restrictions
• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
Warehouse Associate
Showtime Automotive-Shreveport, LA
February 2020 to November 2021
• Received, inspected, and documented incoming shipments of products
• Efficiently organized and maintained inventory in accordance with company standards
• Accurately picked and packed orders for shipment, ensuring proper labeling and documentation
• Collaborated with team members to complete daily tasks in a timely manner
• Maintained a clean and organized work area, promoting safety and efficiency Education
College in Welding
Dallas College
Present
Online course in Insurance
Turbo Tax-Remote
Present
High school diploma
Hillcrest High School-Dallas, TX
August 2019 to Present
Skills
• Cleaning
• Cashiering
• Retail sales
• Food service
• Serving
• Customer service
• Cash handling
• Childcare
• Cooking
• Front desk
• Restaurant experience
• Microsoft Word
• Stocking
• Computer skills
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