Customer Service Call Center

Emily Arevalo

*************@*****.***• 940-***-****

Highly motivated and seeking a customer service role or call center. Experience in helping customers for 5 years. Eager to bring out my knowledge in computer softwares such as Microsoft, Adobe, Google to deliver excellent customer support.

Education

Billy Ryan Highschool Denton, Tx

Highschool Diploma. 3.4 gpa August 2016 - May 2020

Customer Service Representative

Worldpac, June 10, 2020 – August 9, 2024

remote

●Delivered exceptional customer service by responding to high-volume inbound calls, emails, and inquiries, ensuring timely resolution of issues related to automotive parts orders and deliveries.

●Utilized Worldpac’s proprietary ordering systems (e.g., SpeedDial, TeamLink, WISE) to process orders, track shipments, and manage customer accounts efficiently.

●Maintained up-to-date product knowledge to provide accurate information and support to wholesale automotive clients.

●Resolved product discrepancies, returns, and backorder issues by coordinating with warehouse and logistics teams.

●Handled escalated concerns with professionalism and empathy, successfully de-escalating situations and preserving client relationships.

●Supported sales and field representatives by facilitating account setup, verifying pricing, and updating customer information within CRM systems.

●Consistently met or exceeded performance metrics including call resolution time, accuracy, and customer satisfaction in a fast-paced, metric-driven environment.

Skills & Interests

Technical: Google Suite, Microsoft Office (excel, word, PowerPoint), Adobe Creative Suite, POS system, As400 system.

Language: English (Native), Spanish (Native)

Additional Skills: organization skills, teamwork, accuracy, proficient in numbers and strong basic math skills, comprehend basic work instructions, detail oriented, reliable and predictable attendance, type.

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