Customer Service Behavioral Health

ALAIJAH BROWN

916-***-**** Atlanta, GA ***** *************@******.***

PROFESSIONAL SUMMARY

Compassionate and service-oriented professional with hands-on experience in guest-facing roles and a strong desire to transition into behavioral health support. Known for staying calm under pressure, providing attentive care, and working collaboratively in fast-paced environments. Actively pursuing a career in healthcare, with plans to complete an associate’s degree in nursing and advance into patient care roles.

SKILLS & CORE COMPETENCIES

Patient-Centered Support

Communication & Active Listening

Safety Monitoring & Rule Enforcement

Time Management & Multitasking

Customer Service & Hospitality Experience

Documentation & Daily Reporting

De-escalation Basics

Team Collaboration

Confidentiality & Ethical Awareness

Adaptability in Overnight Shifts

WORK EXPERIENCE

Service Waiter May 2022 – August 2024

Station 16 Restaurant – Sacramento, CA

Delivered personalized service to enhance guest satisfaction and support a welcoming dining environment.

Upsold menu items using knowledge of ingredients and allergens to improve sales.

Maintained cleanliness and table turnover efficiently during high-volume periods.

Balanced multiple tables and responsibilities while maintaining quality service.

Lifeguard May 2022 – August 2023

Water World – Sacramento, CA

Monitored pool areas to ensure guest safety and enforce facility rules.

Provided immediate support to individuals in distress using basic rescue techniques.

Delivered customer service by responding to guest inquiries and concerns.

Contributed to a secure, clean, and team-oriented aquatic environment.

EDUCATION

Fredrick Douglass High School Atlanta, GA

High School Diploma

In Progress:

Pursuing Associate’s Degree in Nursing

Plans to attend the University of Miami

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