Customer Service Technical Support

ANGELA SCHULTZ

859-***-**** ***********@*****.*** Lakeside Park, KY 41017

Driving License: Driver's License

Experienced in providing personalized care and customer support, combining strong organizational skills with expertise in medical scheduling, documentation, and patient care. Bringing a background in e-commerce, technical support, and conflict management to enhance operations and client satisfaction. Skilled in communication, problem-solving, and time management across diverse environments. self employed took care of

my mom Florence, KY

Home Health Aide

12/2019 - 03/2023

Delivered compassionate, personalized care to

prioritize comfort and well-being.

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Assisted with daily activities, including bathing, dressing, grooming, and medication administration.

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Supported mobility by facilitating transfers,

ambulation, and prescribed exercises.

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Ebay Remote

Internet Sales

10/2010 - 02/2017

• Navigation of web pages/sites

Customer Relations, Maintained Relationships of both Internal and External Clients.

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• Marketing, Sales

Datatrac /Immigration

Barbourville, KY

Customer Service Specialist

01/1998 - 11/2005

Energetic Customer Service Specialist, with 15+ years experience in a fast paced call center environment, passionate about building strong customer

relationships and increasing customer engagement.

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Mary Mount Hospital

London, KY

Medical Assistant/Clerk

05/1990 - 11/1997

Proficient in obtaining patient medical history & vital signs (temperature, blood pressure, and pulse)

promptly recording data and communicating patient

concerns with physician.

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Verify patient pharmacy information and refill

prescription orders under approval of physician,

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Professional Summary

Experience

AS

launched initiative to regularly distribute health related educational pamphlets to patients helping them

achieve and maintain ideal health.

Assisted in scheduling appointments, processing

request and checking in and out 40+ patients daily, independently cleaned and prepared exam rooms for

patient arrival.

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GED

Holmes High School

January 1989

Certification in phlebotomy

Medcerts online

US

• English • Customer service

• Basic math • Desktop Support

• CPT Coding • Customer Relationship Management

• System Administration • Public relations

• Medical office experience • Conflict management

• Meditech • Network Support

• E-Commerce • Writing skills

• Computer skills • Computer literacy

• Microsoft Outlook • Time Management

• People Person • Blood borne pathogens

• Call center • Multi-line phone systems

• Microsoft Excel • Scheduling

• Medical scheduling • Active Directory

• Technical support • Windows

• Data Entry • Power Point

• Medical records • Phone etiquette

• Medical billing • Computer Networking

• Epic • Continuous improvement

• Clerical Experience • Negotiation

• Documentation review • Microsoft Word

Education

Skills

• Quality Assurance • Management

• Recruiting • Saint

• Front desk • Chartmax

• Databases • Analysis skills

• Medical receptionist • Microsoft Office

• Help desk • Problem Solving

• Customer support • HIPAA

• Operating Systems • Medical Coding

• Microsoft Windows Server • Typing

• Microsoft Powerpoint • Medical terminology

• Organizational Skills • Network Administration

• Communication Skills • Software troubleshooting

• Patient care • Documentation

• Driver's License, 04/01/21, Present • CPR Certification Children Brain Tumor

Foundation GA

Email Specialist

07/2012 - Present

Maintained client relationships by providing timely responses to inquiries related to email campaigns.

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Certifications

Volunteer Experience

Contact this candidate