Customer Service Satisfaction

Brenda Wilson Hawkins

Bluffton, IN *****

(***) *80 - 3600 - ************@*****.*** - WWW: Bold Profile SOFT SKILLS

INTEGRITY, PUNCTUALITY, CHARISMA, BOOK SMART, ABLE TO LEARN NEW TASKS QUICKLY EITHER BY HANDS ON, VERBALLY, OR WRITTEN. TEAM PLAYER OR INDEPENDENT WORKER. GOING ABOVE AND BEYOND THE SCOPE OF REQUIRED DUTY TO ACCOMPLISH DESIRED GOAL OR STEP TOWARDS COMPLETION. WILLING AND ABLE TO EVALUATE WHERE HELP IS NEEDED AND STEP IN TO ASSIST WITH WORKLOAD THAT IS FALLING BEHIND. HELPFUL, RESPECTFUL & APPROACHABLE.

Accomplishments

Job Skills & Experiences Yard Cleanup & renovations; recycling scrap, dump & donation runs, organize crew and equipment needed & execute on time completion deadlines. Adhering to customers' terms of agreement. Detailed clean up and touch-up after sheetrock crew installation and prepping of house or commercial building is completed House Prepping and Painting, Contract developer estimate evaluator, Supply management, Caulking, power wash, taping off, spraying, trim brush-on & organization of crew and payment negotiation & supervised on job performance, clean-up on site & equipment, collections, customer satisfaction inspection. Single Family Homes & Apartment Clean maintenance & Repair; Installation of Garbage Disposer and plumbing & electrical modifications, Dish Washer, Refrigerator with water attachment after transportation, tankless water heater modifications, Designed & Installed laminated wood flooring upstairs for home owner along with some of the other house repairs needed that were mentioned above. I was also a vendor on weekends at the flea market with excessive household goods and supplies/finished cars I accumulated from my other jobs and dealings.

Skills

• Excellent Customer Service • Lead Qualification

• Problem Solving Skills • Strategic Planning

• Communications • Contract Negotiations

• Account Management • Quality Improvement

• Revenue Generation • Records Management

• New Account Development • Partner/Vendor Relations Work History

01/2025 to 07/2025 Customer Satisfaction Clerk

AutoZone – Moore, OK

• Maintained the mission of Customer Satisfaction.

• Verified Register Count

• Kept Store Clean and organized - Restocked shipments Customer Warranty Lookup - Sign up for Awards Card & Commercial Accounts and Register Ring up

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• Installed Batteries and Head light bulbs for customer Ran OBD II tester and pulled up report to recommend part replacement and educated them on location, procedure and next step in resolving problems

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08/2024 to 07/2025 Laborer

LaborMax Staffing – Oklahoma City, OK

Developed and maintained excellent attendance and punctuality and excellent performance in jobs assigned

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Safely operated machinery for school maintenance assignments floor cleaner, stripper, steamer etc.

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Janitorial duties for Edmonds schools with integrity and safety foremost adhered in performance within prescribed time.

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05/2023 to 07/2024 Flagger

Specialty Construction & Supplies – Meridian, ID

• Ensure proper PPE is being used at all times during job hours.

• Safely route public and Contractors to their destinations without incidents Communicate with labor foreman and inform crew members of directives, everyone one the same page

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Confirm communication signs are the same for safe passage and designate a lead flagger for initiation protocol

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• Promptly inform superior of a problem or future dilemmas 02/2021 to 05/2023 Driver

Scott's Taxi – Coeur d'Alene, ID

Developed and maintained excellent customer service and continued relations with existing and new customers.

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• Safely transported customers to destination in a timely manner Continuous contact between dispatcher and assigned customer of any change in service or destination

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12/2020 to 05/2023 Caregiver

Steve Taylor – Coeur d'Alene, ID

• Administered medications

• Ran errands & transported to appointments

• Household chores & maintenance

• Updated & synced electronics

Assisted in applying for programs from filling out forms to submitting & follow up calls

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06/2018 to 12/2020 Dispatcher

Town & Country – Bluffton, IN

• Contracted jobs & assigned to drivers available

• Tracking trucks & Mapping routes

• Keeping records of salaries & mileage for Payroll and Invoicing

• Maintaining trucks logs with regular inspections and routing maintenance

• Communicated with client of any changes or delays in attended plan

• Record keeping A/R & A/P, filing

06/2018 to 12/2020 Caregiver

Carol Reichelt – Bluffton, IN

• Administered medications

• Ran errands & transported to appointments

• Household chores & yard maintenance

06/1998 to 06/2018 Owner Operator

MMMM Inc. – Richmond, CA

Maintained Communication with auto industry; competitors, wrecking yards, tow truck drivers, college etc. of my inventory & job prospects

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• Contracted jobs & assigned to available qualified mechanic or laborer Attended auctions, bid, purchased and transported vehicles to shop, fixed & sold for profit

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Diagnosis Electronically for codes and fixed & cleared them from onboard and handheld computer

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Keeping good records; A/R & A/P, salaries & calculating Payroll and Invoicing business accounts

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Handling DMV filings; Release of Liabilities submitted & Smog Certificates etc. as required

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• Ran smog checks corrected if needed to be certified approved Maintaining vehicle logs with regular inspections and routing maintenance for future marketing strategies

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Communicated with customer of any unforeseen problems arising and additional payment increase & time delay occurs

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• Kept safe, clean & organized work area

• Maintained a great work ethic with integrity & respect

• Customer Satisfaction

Education

01/1999 Associate Degree: Associates in Automotive Technology Contra Costa Community College - San Pablo, CA

GPA: GPA 2.9

01/1983 Diploma: Pre College Courses

Pinole Valley High School - Pinole, CA

GPA: GPA 3.9

01/1982 Certificate of Completion: Legal Secretary Regional Occupation Program CDC - Richmond, CA

GPA: GPA 3

CERTIFICATES

MSWINDOWS, MSWORD, EXCEL, QUICKBOOKS, & EXPERIENCE IN OTHER PROGRAM SPECIFIC APPLICATIONS, DATA ENTRY, ANALYZING SPREADSHEETS & PROBLEM SOLVING

References

Ben Pace, (405) 397 - 7129, Autozone, 729 NW 12th Street, Moore OK 73160 Donna, Cunningham, (510) 734 - 9941, Marshal Relocation Services, 22976 Old Hwy 30, Caldwell, ID, 83607

Contact this candidate