Customer Service Representative

Tatianna Knight

****************@*******.*** J 242-***-**** I Nassau The Bahamas

PROFESSIONAL SUMMARY

Organized and dependable can_didate_ successf_ul_ at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A detail-oriented t~am player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. WORK HISTORY

Cashier. Bernard, Nassau

Ocean Blue Seafood, Nassau I 0912024 - 02/2025

• Greeted customers entering store and responded promptly to customer needs

• Worked flexible schedule and extra shifts to meet business needs

• Operated cash register for cash, and credit card transactions with excellent accuracy levels

• Maintained a balanced cash drawer, ensuring accurate accoummg at the end of each shift

• Resolved customer complaints professionally leading to improved customer relations and loyalty

• Completed physical inventory counts each month.

• Managed all related documentation and records for department. Customer Service Representative. South Beach

Domino's Pizza I 05/2024 - 09/2024

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.

• Conducted training sessions for new hires, ensuring consistent level of service across team.

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

• Processed both cash and card purchases and returns. Cashier. Paradise Island, The Bahamas

Margaritavil/e Retail Store I 07 / 2023 - 08/ 2023

• Developed strong product knowledge to provide informed recommendations based on individual customer needs

• Performed data entry and completed proper paperwork.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts

• Educated customers about billing, payment processing and sup~. policies and procedures

• Restocked and organized merchandise m front lanes. SKILLS

• Stocking and organization

• Communication

• Teamwork and collaboration

• Adaptability

• POS Systems

• Customer Service

• Cash handling and management

• Microsoft office

• Paperwork coordination

EDUCATION

C. V. Bethel Senior High School

Nassau, The Bahamas

06/2024

BGCSE: Graphic Communication,

Mathematics, English, Biology

• Member of Youth Empowerment

Program (YEP)

• Member of C. V. Bethel's Student

Council

• Member of C. V. Bethel's Business

Club

• 3.03 GPA

S.C. McPherson Junior High

Nassau

06/2021

.JC: Mathematics, Social Studies,

:eligious Studies, English

1.anguage, F.A.C.S. Health Science

GPA: 2.87

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