Customer Service Delivery
Resume:
CHERYL M. RILEY
Ridgeland, SC 29936
Email: *********@*****.***
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**Professional Summary**
Dedicated and personable professional with extensive experience in customer-focused roles. Skilled in building strong relationships, resolving customer concerns, and ensuring satisfaction through clear communication and attention to detail. Adept at managing teams, scheduling, and maintaining compliance with organizational standards. Proven ability to enhance the customer experience across diverse industries.
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**Professional Experience**
**House Manager**
Babcock Center March 2021 – Present
- Ensure team adherence to program plans, promoting a customer-centric approach to service delivery.
- Review staff documentation to guarantee quality and compliance with organizational standards.
- Conduct staff evaluations and implement corrective actions to maintain service excellence.
- Facilitate monthly meetings to align team efforts with customer service goals.
**Direct Support Professional III**
Midlands Center January 2019 – December 2023
- Delivered exceptional care and services to individuals with intellectual and developmental disabilities, fostering a positive environment.
- Supervised and supported DSP I and II team members to uphold customer service standards.
- Coordinated schedules and ensured seamless service delivery using Microsoft Office tools.
- Monitored and documented behavioral treatment plans to ensure customer satisfaction.
**Customer Service Representative / Cashier**
Walmart August 2003 – March 2006
- Welcomed customers with a friendly demeanor and assisted with inquiries, creating a positive shopping experience.
- Managed phone inquiries, resolved issues efficiently, and provided accurate product information.
- Organized store files and contributed to a smooth operational flow. 2
**Transportation Specialist**
Jasper County School District September 1996 – December 2018
- Ensured timely and safe transportation services for students while maintaining a customer- focused attitude.
- Handled phone inquiries and produced accurate reports using Microsoft Office tools.
**Home Health Aide / Caregiver**
Right @ Home December 2013 – January 2018
- Assisted clients with daily living activities, providing compassionate care tailored to individual needs.
- Delivered services with empathy, enhancing customer satisfaction and trust.
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**Education**
- **High School Diploma** Jasper County High, Ridgeland, SC May 1989
- **Studies in Business Administration** Voorhees College, Denmark, SC August 1989 – May 1992
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**Skills**
- Exceptional customer service and communication abilities
- Certified in CPR and First Aid for Infants and Adults
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
- Flexible and adaptable to dynamic environments
- Strong organizational and reporting capabilities
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**References**
Available upon request
Contact this candidate