Customer Care Help Desk
Resume:
Shameyla Pollard
My goal is to get a job where assisting the customer/client Is the agenda. To be able to leave them happy and confident and my abilities to accommodate their needs Gainesville, FL
********@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Care Representative
Anthem, Inc.-Las Vegas, NV
July 2020 to July 2023
I assisted members with updating information, paying bills, looking up company information, sending emails and assisting the member by all means
Customer Care Specialist
sutherland global services-Las Vegas, NV
September 2017 to January 2018
on the nordstrom campaign I assisted customers with places and checking orders as well as various other request.
Education
HIGH SCHOOL DIPLOMA in criminal justice
CHAPPARAL HIGH SCHOOL - Las Vegas, NV
Skills
• CSR (7 years)
• Direct Support (4 years)
• Help desk
• Microsoft Word
• Data Entry (6 years)
• Cash Handling (7 years)
• Android (9 years)
• Typing
• Technical Support
• Heavy lifting
• Basic Math (7 years)
• Help Desk (5 years)
• Customer Service (7 years)
• Customer service
• Medicaid (2 years)
• Network support
• Computer Literacy (7 years)
• Communication skills
• Medicare
• Customer Care
• Recruiting
• Computer Networking
• Time Management (5 years)
• Operating Systems
• Call Center (6 years)
• Network Support
• Customer Support (7 years)
• Microsoft Access
• Computer networking
• Microsoft Office
• Windows
• HRIS
• Payroll
• Apple (2 years)
• Desktop Support
• Microsoft Windows
Certifications and Licenses
CDL B
Property & Casualty License
CDL A
Assessments
Customer service — Proficient
September 2019
Identifying and resolving common customer issues.
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS & ABILITIES
-COMPUTER SKILLS: I have worked with many different programs with no problem what so ever navigating through them.
-MOTIVATIONAL SKILLS: I have the ability to motivate an entire team with an uplifting talk of optimism.
-AMBITION: I have the ability to go for what I desire and reach that goal.
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