Data Center Microsoft Office
Resume:
William “Bill” Thompson
********@*****.***
SUMMARY OF SKILLS
Experience evangelizing and designing complex solutions leveraging both Agile and Waterfall delivery methodologies to large Enterprise customers.
Leading/motivating cross-functional staff while coordinating efforts with business, technical, and customer teams.
Effective in high stake negotiations and key partnership relationships
Expertise in producing accurate and concise technical/business documentation.
Software:
Microsoft Azure, Microsoft Intune, Microsoft Auto Pilot, Microsoft Office 365
Mac OS X (10.4 Tiger, 10.5 Leopard, 10.6 Snow Leopard), Kali Linux, Red Linux 7, Linux Mint 12
SolarWinds, Claroty, Splunk, SIEM, Nessus, Metasploit, PRTG
Microsoft OS, SharePoint 2007, Microsoft Server 2003 thru Server 2019, Microsoft SQL 2012
Anti-Virus Software (Sentinal One, Symantec, McAfee, Panda, AVG, Etc.), Auto CAD 14
Hardware:
Allied Tellison, Telequip, Cisco routers and switches, PaloAlto Firewalls, Nutanex
NCR, IBM, Epson, Lexmark, Axiohm, and HP network printers/plotters
Touch screen monitors, Symbol and PSC hand scanners, NCR/PSC/Magellan scanner scales, Sensormatic/EFT/SEM/ mini card readers
Network Flukes and PBX toners, Cabling: Coax, Cat 5/6 and Fiber Optic and Data Center equipment.
Professional Experience
TEKsystems Springfield, OR Danone August 2024 to Present
ITSS
Monitor local network using PRTG, SolarWinds and Claroty
Maintain MDF and three IDF’s
Creates new user in Active Directory
Actively participates in all phases of solution delivery, provides input and reviews project architecture and design documents, test plans, and other deliverables.
Use Microsoft Auto pilot for installing and deploying mission-critical systems in complex multi-platform environments.
Debugging and support of complex product issues
Responsible for installing and configuring land line and cellular phone
Maintain Wireless controller, SDWAN, All switches, routers and Servers
Thompson Network Solutions Springfield, OR January 2014 to August 2024
Infrastructure Engineer
Creates high-level physical designs for execution of large-scale projects. Ensures that designs deliver business value while complying with Enterprise architecture and technology direction.
Partners with infrastructure SMEs to ensure technical integrity, cost-effectiveness, supportability, and operational readiness of solutions.
Actively participates in all phases of solution delivery, provides input and reviews project architecture and design documents, test plans, and other deliverables.
Demonstrated success designing and deploying mission-critical systems in complex multi-platform environments. Experience deploying large-scale software packages or working with hosting and SaaS providers is a plus.
Complex enterprise use case development, business analysis and implementation
Debugging and support of complex product issues
Liaison between key stakeholder groups, customer, and vendors
Supported implementation of development, preproduction and “go live” environments.
Experience establishing, operating, or leveraging Enterprise capabilities or hosting solutions and/or defining infrastructure services, SLAs, and OLAs.
Ability to work effectively at both tactical and strategic levels when designing and evaluating solutions.
Advanced problem-solving skills and the ability to work collaboratively across IT disciplines to resolve complex issues and develop innovative solutions.
Strong focus on establishing and maintaining collaborative working relationships across the IT organization.
Ensures consistent department priorities, policies, procedures for continuous process improvement.
Oversees accurate and current standard operating procedures are maintained for area of responsibility.
Trouble shoot NCR ATM machines. Migrate NCR POS environments.
Supervise seven to nine employees for installation and computer rollouts, using Windows Microsoft 7 Pro and Windows 10 Pro
Install data networks from the ground up (Microsoft Server 2012, 2016)
oThese include local area networks (LANs) wide area networks (WANs), SDWAN, intranets and extranets.
oInstall and configure Fortinet, Meraki, and Palo Alto hardware firewalls.
oA common scenario is using Cisco 2960-X series switches, Meraki switches and usually a Cisco router.
oPenetration testing
Experience configuration of VLANs, HSRP/VRRP, BFD, OSPF, EIGRP, BGP
IPv4/v6 addressing & addressing management using DHCP, DNS, TCP and
Software application/network protocols like HTTP, SSL, FTP, SCP, SMTP, RTSP.
Run, Test and Terminate CAT 5/6, Fiber Optic and Coax cable for Alarm Systems (CCTV & Access Control Panels, NCR POS Systems), Data Centers, and Infrastructure builds (Clients: AT&T Data Center, Starbucks, Wendy’s, etc.)
Works closely with project managers to ensure accuracy of implementation plans and facilitates delivery of infrastructure solutions.
Install Cisco WiFi Access Points (AP’s)
Install and configure POS equipment such as NCR, IBM cash wraps, PSC hand scanners, Verifone or Ingenico signature capture pads etc.
Installed and supported other various software regularly i.e Microsoft Office 2010, 2016, Office 365 and Microsoft Exchange Install, configure, support and use Microsoft Windows 7 pro, Windows 10 on a daily basis.
F2Onsite, Springfield, OR October 2013 to December 2013
Systems Engineer
Migrate laptop and desktop workstations from Windows XP to Windows 7.
Create a base Ghost Image for Lenovo ThinkPad 410/420.
Create a base Ghost Image for HP Elite 8440 p laptops.
Back-up End user data.
Install the new Windows 7 Pro Operating system.
Install, configure, and support Microsoft Outlook and Internet Explorer.
Install, configure, and support Microsoft Office 2010 and Exchange 2010.
Restore end user data.
Symantec Corp, Springfield, OR July 2007 to May 2012
Remote Product Specialist
Support Symantec Antivirus Corporate Edition 10.x, Symantec Endpoint Protection 11.0 and Symantec Scan Engine 5.x.
Support Symantec Antivirus Corporate Edition 10.x firewall configuration and settings
Support Symantec Endpoint Protection 11.x/12.0 firewall configuration and settings
Maintain working relationships Business Critical Customers Help with configuration of servers.
Primary Contact for 6 Global companies
24x7 on call support for United Parcel Service, Canadian Broadcast System, Corning, MidAmerican Energy Company, America Wide Broadband.
Configuration of servers 2000, 2003 and 2008 Servers Install and configure 2005, 2008 SQL servers.
Maintain ESXI Server Using VMware 4.6/5.0.
Run scripts using Power Shell or Pearl
Create installation packages and deploy remotely.
Proactively manage, maintain customer work orders to insure SLA.
Prioritize and provide status updates/Root-cause analysis.
Work exclusively with Upper Management IE: CIO, System Admins, Network Admins and Database Admins to assure proper installation of software, and firewalls.
Certifications
CompTIA A+
Microsoft MCP
Windows 2000
Professional IBM Business Partner
X-Series Server
Dell DCSE
Dell DCSE Foundation 2013
Oki Fax
Oki Mono MP
Practical Ethical Hacking
Cybersecurity Training
Education
Lane Community College, Eugene, OR 1999 to 2001
Computer Networking
Rogue Community College, Grants Pass, OR 1990 to 1991
Computer Science/General Studies
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