Program Manager Information Technology
Resume:
ABOUT ME
With over a decade of Salesforce expertise, I excel as a program
manager adept at delivering innovative solutions. My journey began as an analyst, honing skills in data interpretation and strategic planning. This experience developed my eye for detail and understanding of business processes. As I took on more responsibilities, I effectively bridged the gap between technical intricacies and business needs and reached role of Program Manager. My goal is to empower clients to reach their objectives through strategic use of different platforms. At Uber, I managed cross-functional groups and 11 lines of business, demonstrating my ability to balance technical and strategic elements. I lead cross- functional teams to ensure seamless project execution and exceed client expectations.
SNEHAL JADHAV
Program Manager
***************@*****.***
35 Woodmoor Cir,
Allen, Texas 75002
Feb 2022 - Jun 2023
Data AI
Integrated DocuSign with Salesforce to streamline order form processes for the Deal Desk team.
Managed Salesforce Conga CPQ for efficient order form template management.
Utilized Troops with Salesforce to send notifications on Slack for improved communication.
Integrated Salesforce with World-Check One product of Refinitiv for enhanced due diligence in financial crime prevention for Legal team
WORK EXPERIENCE
SKILLS
Requirements Gathering
Business Analysis
Data Migration
Process Automation
Agile Methodology
Stakeholder Management
Communication and Team
Collaboration
Technical Documentation and
Reporting
Excellent Communication
Task Prioritization
Decision-Making
Problem-Solving
EDUCATION
Texas State University
MS in Information Technology
Pune University
Master’s in Business Administration
Aug 2023 - Oct 2024
Uber
Program Manager
Lead Consultant
Prioritized product backlog based on business value, effort, and dependencies to create a structured product roadmap. Collaborated across functions to deliver Salesforce support across 11 lines of business at Uber.
Established and tracked Objectives and Key Results (OKRs) in JIRA for the Salesforce organization, with biweekly updates on progress.
Developed comprehensive proposals for Lines of Business including project timelines, scope, and Salesforce Architecture. Oct 2024 - Present
RCX Integrators LLC
Principal Consultant
Led the implementation of a comprehensive CRM solution for Control Systems Integrations, optimizing their business, lead, and project management processes, and aligned Quote-to-Cash processes. Developed a custom mobile app solution in conjunction with the CRM.
Provided expert consulting to analyze client needs, design system architecture, and oversee the successful migration to a new platform.
MANAGEMENT TOOLS
Jira
Asana
PROJECT METHODOLOGY
AGILE
Salesforce Admin
Salesforce Service Cloud
Consultant
CERTIFICATIONS
Mar 2020 - Feb 2022
Cornerstone OnDemand
Led successful merger of Skout with Barracuda on CRM Sales Cloud, defining scope and setting up Skout products in Barracuda Salesforce CPQ.
Managed multiple projects concurrently, such as Saba now Cornerstone and Skout merging with Barracuda.
Facilitated daily Scrum calls with offshore teams and oversaw enhancements in Salesforce Sales Cloud, Service Cloud, and CPQ technology.
Lead Consultant
May 2018 - Dec 2019
Wells Fargo
Employed Agile/SCRUM methodologies to deftly navigate and advance project ambitions.
Enriched system understanding through the artful use of MS Visio, crafting process representations such as As-is and To-be diagrams, data flow diagrams, and process flow diagrams. Oversaw Salesforce CRM Sales and Service Clouds, conjuring tailored business processes in harmonious collaboration with stakeholders and Business Users.
Sr. Business System Analyst
Mar 2017 - May 2018
Cisco
Contributed to sprint planning for key application features. Conducted User Acceptance Testing to validate system changes.
Utilized JIRA for project delivery and defect management. Sr. Business System Analyst
Mar 2012 - May 2014
MACE Pvt. Ltd
Analyst
Mar 2011 - Feb 2012
MACE Pvt. Ltd
Business Analyst
Aug 2009 - Feb 2011
KPIT Cummins Infosystems
Data Analyst
I collaborated on business analysis, presented KPIs to management, created training materials, and coordinated with external teams for test planning.
Converted client requirements into BRDs, led user acceptance testing, and spearheaded demo sessions and product delivery at client sites.
Worked in the Accounts Payable team
REFERENCES
Contact: Upon request
General Motors - Products Engg. Lead
David Mazumdar
Diligent - Sr. Director Business Tech
Jaanaki Rajagopalan
Risk and Safety Solutions
- Senior Product Manager
Sachin Davankar
Contact:
Contact:
Upon request
Upon request
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