Help Desk System Administration

Osrick Beek

Brooklyn, NY *****, 347-***-****, *********@*******.***

https://www.linkedin.com/in/osrick-beek-8861b6343/

SUMMARY

Detail oriented and service driven IT student with military experience in system administration, help desk support, and network troubleshooting. Proficient in managing large scale user environments, reimaging and deploying systems, Active Directory, Cisco IOS, VLAN configuration, VPNs and foundational security practices. Strong communicator with a background in customer facing roles and a strong commitment to delivering reliable technical solutions. Actively pursuing CCNA certification and seeking an internship or entry-level IT position to apply both classroom and field experience.

EDUCATION

New York City College of Technology, City University of New York (CUNY)

Major: Computer Systems Technology, GPA 2.98 – Network & Security (BT)

Expected Date of Graduation: May 2026

Relevant Coursework:

Advanced Topics in System Administration, Advanced Security Technologies, Advanced Single-LAN Concepts, LAN-Internet Connection, Network Security Fundamentals, Interconnectivity, Task Automation in System Administration, Cloud Technologies, Public Speaking.

SKILLS

Networking & Security: VLAN configuration, firewall/anti-virus configuration, VPN setup, network security principles, Active Directory user and group management, VoIP network deployment

Software: Cisco IOS, Windows Server, Active Directory, Microsoft office suite, trouble ticket support systems, McAfee/Norton Anti-Virus.

Hardware & Peripherals: Cisco routers/servers/switches, device setup, PC building, printers, VoIP/Hard phones, inventory management, uninterruptible power supply (UPS) systems, cable management.

System Administration: Windows Server administration, reimaging and deploying systems using standardized disk images, software installation, troubleshooting IT systems, managing system backups, Linux system basics.

EXPERIENCE

United States Marine Corps 11/2017 – 10/2021

Data Systems Administrator (0671)

Served as Senior Helpdesk representative, responsible for training incoming personnel on help desk protocols, security practices, and the creation of troubleshooting guides encompassing over 60+ common help desk issues for new and existing users.

Provided account support for a battalion of 700+ users, leveraging Active Directory to troubleshoot accounts, reset passwords, and manage rights and privileges according to established user groups.

Managed and resolved more than 1,500 service desk trouble call tickets through the Remedy ticketing system, collaborating effectively with users both remotely and onsite to ensure timely issue resolution.

Ensured the security and monthly inventory management of government equipment valued at over one million dollars, encompassing laptop computers, printers, scanners, UPS systems, servers, and cabling.

Contributed to a productive work environment by proficiently installing, configuring, and troubleshooting various operating systems, including Microsoft applications, McAfee antivirus, printers, workstations, and peripheral devices like scanners, phones, webcams, and projectors.

Primerica Financial Services 5/2013 – 4/2016

Sales Agent

Built and nurtured strong client relationships through cold market prospecting and delivering personalized in-home financial presentations.

Volunteered to lead onboarding presentations for new recruits, regularly facilitating sessions for groups of 15 to 30 attendees and helping them get acquainted with company tools and sales processes.

Achieved New York State Life Insurance License by combining self-directed study with in-class training, passing the state exam on the first attempt.

Honed persuasive communication, public speaking, and consultative sales skills while guiding potential clients through insurance and financial service offerings.

Developed time management, goal setting, and CRM proficiency through regular follow-ups, appointment scheduling, and performance tracking.

The Home Depot 3/2009 – 11/2014

Garden Associate

Boosted department productivity by voluntarily enrolling in forklift training and certification, improving access to lift equipment for myself and team members.

Helped reduce customer wait times by becoming proficient with specialized in-store equipment such as key cutting machines, forklifts, wire cutting machines, paint mixers and other tools typically operated by only a few associates.

Strengthened the store’s professional image by proactively using the company’s online learning center and independent study to build product knowledge, enabling me to confidently handle more complex customer inquiries.

Gained cross-functional experience by studying multiple departments, including flooring, tools, paint, building materials, and appliances, which enhanced my ability to assist customers across various areas of the store.

Developed strong communication and problem-solving skills while addressing diverse customer needs in a fast-paced retail environment.

CERTIFICATIONS

Cisco Certified Network Associate (CCNA) (In Progress)

CompTIA A+ (Active)

CompTIA Security+ (Expired)

USMC Networking+ (Completed)

CLASS AND PERSONAL PROJECTS

Designed and configured a small-scale VoIP network using AWS and 3CX.

Assembled custom desktop PCs, including component selection, installation, cable management, and OS setup.

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