Data Entry Information Systems
Resume:
May caballero
Kansas City, MO 64134
*********@****.***
**Professional Summary**
Dedicated and detail-oriented professional with extensive experience in management, data entry, and customer relations. Proven ability to multitask and communicate effectively, ensuring high-quality service delivery and operational efficiency. Proficient in various information systems and Microsoft Office Suite, with a strong focus on customer retention and organizational accountability.
**Core Competencies**
- Strong organizational and multitasking skills
- Proficient in Microsoft Office Suite and CRM systems
- Excellent communication and interpersonal skills
- Data entry proficiency (50 WPM; 12,500-13,000 KPH)
- Knowledge of compliance and regulatory standards
- Effective problem-solving and analytical abilities
**Professional Experience**
Household Manager
Dr. Sood
May 2020 – April 2025
- Led a team of housekeepers, cooks, and household staff, ensuring high service standards and effective performance.
- Organized daily schedules and appointments for family members, enhancing overall family efficiency.
- Managed household budgets, tracked expenses, and optimized resource allocation.
- Coordinated maintenance activities by hiring and supervising contractors for repairs and landscaping.
- Planned and prepared nutritious meals, accommodating dietary restrictions and managing grocery inventories.
- Organized family events, overseeing logistics, catering, and décor to ensure successful gatherings.
- Served as the primary communication point for vendors and service providers, facilitating smooth operations.
Group Lead, Toxicology Processing
Quest Diagnostics
September 2016 – November 2020
- Managed a team of over 85 employees, providing guidance and support to ensure work accuracy and efficiency.
- Reduced mandatory overtime through effective team management and process improvements.
- Demonstrated exceptional problem-solving skills to enhance operational efficiency.
- Assisted supervisors in daily lab maintenance and leadership initiatives.
Forensic Data Technician III
Quest Diagnostics
October 2006 – September 2016
- Processed daily specimen samples within the Forensic Toxicology department, ensuring compliance with internal and external standards.
- Coordinated logistics for specimen handling, including sorting and data entry.
- Maintained accuracy and efficiency in all processes, leveraging strong analytical skills.
Data Entry Clerk I
Tru-Green Chemlawn
February 2005 – February 2006
- Entered data for tracking production sales, contributing to budgeting and forecasting efforts.
- Led initiatives to identify and resolve bad debt reports, improving financial accuracy.
- Ensured database integrity through meticulous attention to detail.
Office Assistant
C & M Maintenance
January 2003 – December 2004
- Managed daily operations to support both customers and employees effectively.
- Enhanced customer retention by addressing complaints and executing quality checks.
- Safeguarded sensitive customer and employee information.
Electronic Data Interchange Specialist
The Holmes Group
July 1999 – December 2002
- Organized mapping and maintenance of Electronic Data Interchange (EDI) transaction reports.
- Fostered positive customer relationships through effective communication.
- Coordinated setup processes for prominent national retail chains.
Customer Specialist III
Sprint Services
January 1990 – June 1998
- Assisted both domestic and international customers through various organizational processes.
- Delivered customer support via multiple communication channels, including live chat.
- Managed outbound collection efforts and addressed customer complaints efficiently.
Customer Support/Data Entry I
Missouri Public Service
May 1986 – December 1989
- Established new customer accounts and provided support throughout the customer relationship lifecycle.
- Oversaw cash handling processes, including night drop box transfers and daily deposits.
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