Help Desk Technical Support

Pamela Glover

** ***** ******* ***. ********* NY 14701 – ******@**********.*** – 716-***-****

One of my main functions is to provide technical support and customer service to end-users, ensuring their IT systems (hardware, software, and network) are functioning properly. Provided first-level support for users by diagnosing and resolving hardware, software, and networking issues, ensuring minimal disruption to workflow.

Installed, configured, and maintained computer systems and software for end-users, ensuring consistent system performance and security.

Collaborated with cross-functional IT teams to address escalated technical issues and improve overall system functionality and performance.

E x p e r i ence

MARCH 2023 – MAY 2025

Help Desk Technician The Connection CC Bloomington, MN 55437 OCTOBER 2015 – MARCH 2023

Customer Service Representative The Connection CC Bloomington, MN 55437 S k i l l s

Active Directory - Windows - Microsoft 365 - Help Desk Support Technical - Support - VPN - Computer Troubleshooting – Linux and MacOSX support.

E ducation

2025 - 2011

Universidad tecnológica de Chile INACAP Computer Engineering 2025 - 2011 References

Roman Zolotov *****.*******@***************.*** IT Manager The Connection CC Provide timely and effective technical support, troubleshoot IT-related issues, and ensure optimal performance of hardware, software, and network systems, contributing to the efficiency and productivity of end-users and the organization as a whole Provide timely, accurate, and courteous service that meets or exceeds customer expectations and supports the company’s reputation, retention, and growth.

COMPUTER ENGINEERING

Cinthia Carlson 815 – 980 – 9849 - David Perez Fernandez 815 - 299 - 0221 - Rodger Chase 815 – 208 - 4697

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