Senior Manager Information Technology
Resume:
Desireé N. Johnson
Senior Manager
*******.*******@****.***
New Braunfels, Texas
PROFESSIONAL SUMMARY
Highly driven and results-oriented Senior Manager with a proven track record of maintaining exceptional customer satisfaction through meeting goals and objectives, cultivating strong professional relationships key to successful outcomes, and delivering valuable products and insights to clients. Exceptional leadership abilities, exceptional communication prowess, a keen customer focused approach, and a remarkable aptitude for driving teams and personally thriving in collaborative team environments.
Multi-faceted career including management of large and small teams and projects primarily in the defense industry. Duties included analyzing and reporting programmatic and technical data across a variety of disciplines in the Information Technology Operations and Intelligence arenas. Provide program management, oversight, and assistance across multiple contract programs. Collecting, fusing, and evaluating research data in support of multiple projects. Researching and reporting trends impacting the financial, technical, and operational performance of programs contracts, including the analysis of efficiency/productivity metrics, cost analysis, financial management, and program controls.
STRENGTHS
Effective Communication
Strong Communication skills demonstrated through successful client presentations, negotiations, and conflict resolution resulting in improved client satisfaction and organic growth.
Strategic Thinking
Proven Ability to develop and execute strategic plans to identify business opportunities and drive growth.
Customer Relationship Management
Expertise in building and maintaining customer relationships, resulting in long-terms partnerships and increased customer satisfaction and loyalty.
PROFESSIONAL EXPERIENCE
ECS Federal, Inc., Fairfax, VA
Senior Program Manager May 2021 – May 2025
Manage, lead, and oversee the Department of Defense Air Force Budget and Financial Systems, including primary program management of the Integrated Budget Documentation, and Execution System (IDECS) and Senior PM oversight of Project Managers and teams for Core Financial Services (CFS), Automated Funds Management System (AFM), Comptroller IT Support (CITS) and Programming, Business Enterprise System (PBES) information technology systems, cyber network security,
Duties include and are not limited to working closely with the customer through providing program execution, performance, sustainment, maintenance, management, and oversight of development, cyber, testing and helpdesk activities and staff. Ensuring agile practices are followed, goals are met on time and customer satisfaction is achieved. Assign and manage tasks. Scrum Master oversight, review managed tasks using various tools including BES Atlassian Tool suite products like Jira and Confluence for product delivery and management. Oversee Agile SCRUM activities. Organizing, collaborating with, and leading cross-functional teams. Participate in and review detailed process documentation creation and completion. Collaborating with the government project and capability delivery teams and leads to ensure objectives are met in accordance with project SOWs or PWS guidance. Major accomplishments include successful cloud migration effort, achieving organic program growth. Management representative for the joint venture; monitor and manage program financials. Review and advise on contract modifications, hire, and manage qualified staff, maintain program financials, guide, mentor, coach, and lead team to success.
Alion Science MacAulay-Brown, Inc., Dayton, Ohio
Senior Project Controller; Senior Financial PM; Program Manager; Business Analyst January 2004 – December 2019
As Senior Project Controller/Senior Financial PM: Provide senior project management/administrative support and coordination to a contract, project, task(s) or business unit. Set up cost control system, monitors and controls costs and schedules on contracts requiring validated cost schedule control system. Perform analyses and prepare reports in order to ensure that contracts are within negotiated and agreed-upon parameters and government cost control guidelines. Prepare budgets, financial forecasts and schedules for contract work and perform and/or assist in financial analyses such as funding profiles, sales outlook, and variance analysis. Prepare program and WBS plans to ensure program requirements and statement of work are captured and scheduled. Perform scheduled risk assessments to identify and mitigate program cost and scheduling risks. Ensured adequate funding availability by maintaining accurate records of expenditures, directing preparation of expenditure projections, and submitting timely requests for additional funding to the government. Incorporate contractual changes into control systems by staying aware of outstanding work against each contract in order to maintain realistic contract cost and schedule baselines. Project planning. interface and coordination with other contractors and other related programs to organize and review work progress; provide analytical, operational, and business management support to group manager and division program managers for program financial planning and execution.
As Program Manager; responsible for the timely staffing of personnel and top-level oversight of the contract project activities. This includes team organization, assistance in providing methodology and general project approach concepts, interim and final project reviews, overall management of cost, schedule, and performance of all project/task orders. Work on a consistent basis with corporate contracting, accounting and financial planning and analysis offices, to ensure efficient and accurate contract implementation and ultimate program execution. Co-lead daily operations of multi-disciplinary operations including computer science, information security, hardware and software analysis, computer and electrical engineering, telecommunications, vulnerability assessment, reverse engineering and development.
Collaborate with project engineers to write and submit monthly reports. Ensure customer goals and reporting requirements are met in areas including customer satisfaction, quality, and team member performance in accordance with contract CDRLs. Develop PowerPoint briefing presentations, whitepapers, and proposals as required. Manage program personnel to successfully achieve technical and financial program objectives. Seek to increase revenue by remaining alert to new business opportunities or expansion of business with the customer and advising senior operations management. Develop new programs to support the strategic direction of the organization. Create and manage long-term goals. Develop a budget and operating plan for the program. Develop an evaluation method to assess program strengths and identify areas for improvement. Manage a team with a diverse array of talents and responsibilities. Ensure goals are met in areas including customer satisfaction, quality, and team member performance. Develop and manage schedules, analyze program risks, work on strategy with senior management and marketing team and other duties as required.
As Business Analyst, serve as a financial planning and analysis liaison; functioning as the constant conduit between corporate and the division, ensuring that required reports are tracked and monitored. Track cost schedule and performance through completion of tasks within estimated timeframes and budget constraints. Generate and deliver required program control reports and documents as directed by contract and corporate requirements.
Analyze estimates from program managers for labor hours, materials, subcontracts, travel, and other direct costs. Develop, populate and maintain detailed monthly financial status reports to support program SOWs. Participate in strategic planning meetings. Provide support to program mangers after contract award by analyzing and providing guidance for budget and cost tracking.
Additional duties and responsibilities include tracking development and maintenance of budgets and sales forecasts, actual revenue and funding monitoring. Interface with SVP, Directors, PMs and business metrics to ensure requirements for budget review, project reporting and related controls are met. Provide planning, forecasting, and budget support to PMs for task resource management. Develop and maintain project reporting data to support government customer and company requirements.
Provide assistant leadership to personnel. Provide daily support for multiple contracts and programs supporting commercial and federal customers earning multi-million dollar revenues for various program offices. Assist in the oversight of most aspects of each task; participate in recruiting efforts & corporate briefings, assisting oversight in schedule and cost performance on existing contracts.
Provide training to Program Managers on specific financial management and program control efforts including contract and subcontract deliverables.
Manage assessment projects from start to finish. Set up functional processes to improve operations for projects including forecasting models and reports for the customer. Created and executed cost analysis databases to aid in the monitoring of cumulative multi-million dollar contract funds. Coordinated transition efforts of programs to ensure a smooth conversion of tasks to respective PMs.
Serve as MidAtlantic Operations business manager and perform as HR Representative, by assisting corporate HR with site capable employee activities. Duties included but were not limited to in and out-processing and employees, time and expense management, explaining and disseminating various HR related information as needed and directed by corporate HR and other duties as required. Assist Senior Program Manager with program management support providing task related financial and administrative functions. Manage MidAtlantic Operations office activities. Supply management control and equipment custodian.
Responsible for: leading, managing and implementing security programs using criteria found in the NISPOM, DCIDs, Joint AF, Army & JAFAN directives; assist in planning & monitoring classified meetings, visits & controlled areas, identifying and addressing contractual, personnel & facility issues.
Other duties include: Investigating & supporting security violations & adverse information reports with the cognizant security agency. Conduct security briefings. Maintaining classified document control program. Ensuring visit letters are submitted to the appropriate location for cleared employees.
Assist with corporate-wide training/briefing security policies & procedures; with classification management & with classified visitor access control. Maintain facility access control system. Provide support as needed/required to staff in all aspects of producing classified material, to include reviewing documents to ensure material is properly marked in accordance with both DoD classification guides as well as projects specific classification marking guides. Initiate clearance investigations, prepare SCI nomination letters and maintain project DD254s.
Department of Defense Dependant Schools, Virginia
Registrar March 2002 - August 2003
Registrar and WinSchool Coordinator manage data input, maintenance, and retrieval for the WinSchool. Analyze administrative reporting requirements and prepare automated reports from the WinSchool database. Assist users in defining the report parameters, sort fields, data contend, and output format. Manage the reporting requirements relevant to the full range of normal WinSchool processes design and develop recurring reports and extraction techniques for special emphasis programs and other management information purposes, which involve combining information from different sources. Develop and implement data collection techniques ensuring the completeness and accuracy of the individual’s data. Independently coordinate with students, parents, faculty, staff, administrators, etc., as required, to ensure that all relevant information is available, accurate, and entered.
Develop and implement quality control techniques to ensure the completeness and accuracy of information contained in all modules and directories of the WinSchool database.
Trend Western Technical Corporation, Kirtland AFB, New Mexico
Material Coordinator April 1999 - August 1999
Organize, manage, store and accurately redistribute the information necessary to build military products. Maintain current electronic database. Input information for new components and third party equipment. Maintain document control over a large number of source and deliverable documents. Ensure documents are accurately controlled and managed. Utilized complex computer systems to identify, source, and track status of military equipment. Establish, develop, and maintain effective working relationships with Program Managers to integrate, develop, and execute plans, procedures and policies for proper equipment control. Coordinate with key customers and agencies to resolve problems. Inform leadership of issues that cannot be resolved at action officer level and provides appropriate recommendations. Researches and recommends appropriate actions or interpretations of issues that impact the organization or execution daily processes.
RCI, Inc., Kirtland AFB, NM
Team Leader August 1998 - April 1999
Supervised job coached and trained approximately twenty-five disabled workers. Prepared performance evaluations, promoted and enhanced time management, for shift workers. Produce reconciliation reports.
NAA Services, Kirtland AFB, NM
Demand Processing Clerk July 1997 - April 1998
Perform data entry, maintain, and reconcile various documents, light procurement and equipment control. Receive, edit and code, if necessary, all input for computer processing. Review and analyze computer output for obvious errors and approve printouts before distribution to proper recipient. Schedule the running of all reports. Responsible for computer maintenance: equipment and files. Ensure that all information is processed and completed in an accurate and timely manner.
First Financial Escrow (Sunwest Escrow), Albuquerque, New Mexico
Escrow Officer/CSR August 1995 - March 1997
Maintained and paid taxes and insurance accounts, assisted in the preparation of demand notices for payments while working with in house attorneys. Wrote and issued late payment letters...working with in house attorneys. Interact with customers to provide information in response to inquiries about their accounts and other services. Handled and resolved customer complaints. Assist individuals who were interested in opening accounts. Multi-line phones, counter service, handled & maintained over 6000 escrow accounts. General Office Automation. Perform other duties as required.
EDUCATION
Bachelor of Science, General Business, Excelsior College,
Albany, New York, 2009.
Associate, Science, Excelsior College,
Albany, New York, 2005.
TRAINING
Project Management Professional, (in progress) 2025
FSO Program Management, Defense Security Service Academy, 2006.
Protecting Secret & Classified Documents Independent Study, DSS Academy, 2006.
Essentials of Security Management, DSS Academy, 2006.
PROFESSIONAL AFFILIATIONS
Beta Sigma Phi, Member, April 2002 to Present.
CLEARANCES
Type: Top Secret.
Issued By: DISCO.
Background Check: SSBI.
Type: SCI.
Issued By: NSA.
Background Check: SSBI.
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