Customer Service Sales Associate

Tania Silva O.

***-** **** *** ********,NY,*****

Cell phone #-646-***-****

*****-***************@*****.***

EXPERIENCE

C-Town, Rego Park— Cashier

Assisted customers complete purchases by moving heavy items, collecting payments and bagging purchases. Stayed current on available products, store promotions and customer service policies to better shoppers. Managed the POS system and entered 50+ orders per hour.

Pink, Woodhaven — Sales Associate/Cashier

Pleasantly greeted more than 80 customers a day and always provided prompt and courteous service.Proactively interacted with customers, reading cues and responding appropriately. Using strategic questioning to fit customers with the ideal bra. Understanding consumer behavior and constantly looking out for new marketing sales going on Managing return refunds, and other promotions into more substantial sales.

Prince tea house- Host position

I provided guest service by welcoming and seating clients in a timely and friendly manner. Managed reservations by using POS systems, coordinated seating arrangements to optimize flow, and communicated effectively with the waitstaff to ensure smooth operations. My role included addressing guest inquiries,memorizing members names and managing waitlists, and ensuring a positive, welcoming atmosphere for all guests.

El coyote-Host position

Welcomed guests with a friendly attitude and managed seating to ensure smooth dining flow. Handled reservations, waitlists, and coordinated with servers to maximize guest satisfaction. Maintained a clean and organized front-of-house environment in a fast-paced setting.

EDUCATION

Forest Hills, Forest Hills High School.

SEPTEMBER 2019 - JULY 2023

Received: High School Degree.

Brooklyn, The CIty College Of Technology

AUGUST 2023 - PRESENT

Major: Marketing and Sales Management

SKILLS

•Customer service orientated

•Adaptability

•Time Management

•Attention to detail

•Multitasking

AWARDS

●Advanced Regents Diploma

●Received a Certificate for AP Spanish Lit

●Associate of the month

LANGUAGES

•Fluent In Spanish

• Intermediate American Sign Language

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