Customer Service Work-From-Home
Resume:
MELISSA A FONVILLE
Plano, TX ***74
************@*******.***
OBJECTIVE
A work-from-home customer service or call center position that will utilize my customer service skills, interpersonal skills, organizational abilities, and attention to detail.
JOB HISTORY/DUTIES
Part-time Telephone Interviewer
Avannis
Remote,TX
Start Date: 09/13/2024 End Date: Current
Responsible for making outbound calls to interviewees to do an survey about their experience with banks that they received service from.
Telemarketer
Conservation Contacts
Denver,CO
Start Date: 03/25/2024 End Date: 09/05/2024
My job is to contact homeowners and set them up for an appointment to get new windows, doors, or siding in hopes that it will lead to a sale.
FIS Financial Customer Service
Omni Interactions
work-at-home in Abilene,TX
Start Date: 11/16/2020 End Date: 07/072023
My job is to give customers their balances, as well as review customers account, do disputes for fraudulent transactions, update customers addresses, send out replacement bank cards to customers after I verify their identity, transferring to different departments, cancel cards, and block cards for fraudulent activity at customers request. Also deal with difficult customers.
Snack Delivery Driver
Go Puff
Dallas/Fort worth,TX
Start Date: 05/27/2021 End Date: 01/12/2024
My job was to pick up the bags and take. Them to the customers house.
Food Delivery Driver
Favor
Dallas,TX
Start Date: 12/01/2019 End Date: 02/06/2024
My responsibilities are to either pick up food and deliver to customers or order food for customers and deliver to customers.
Turbotax Product Expert
Working Solution
Work-from-home,TX
Start Date: 03/26/2021 End Date: 05/01/2023
My job at this company is to take inbound calls from customer looking for assistance with questions about filing, getting access to a prior year return, or current return, and any other questions about how to navigate through Turbotax.
Grocery Delivery Driver
Walmart Spark
Plano,TX
Start Date: 05/24/2021 End Date: 07/27/2022
My job is to pick up grocery orders and deliver them to the customer. I also shop for groceries for the customer and deliver them to the customer's door.
Package Delivery Driver
Shipt
Dallas,TX
Start Date: 05/27/2022 End Date: 10/24/2022
My job is to pickup up packages at the sortation center and deliver them to the customers.
Packages Delivery Driver
Veho
Flower Mound,TX
Start Date: 05/28/2022 End Date: Current
My job is to pickup packages at the warehouse and deliver them to the customers.
COVID Remote Scheduler
All about People
work-from-home in Abilene,TX
Start Date: 02/18/2021 End Date: 05/07/2021
My job is to do questionnaires with customers and schedule them to for an appointment to get a COVID 19 vaccine.
Customer Success Rep
Kind Health
Austin,TX
Start Date: 10/26/2020 End Date: 12/18/2020
My job was to give health insurance quotes to customers and make outgoing calls to customer who called about enrolling in health insurance.
Political Surveyor/Screener (home-based)
Shiftsmart
Dallas,TX
Start Date: 03/01/2020 End Date: 06/02/2020
My responsiblities are to make outbound political survey calls for a company called Dynata through that partners with Shiftsmart. Also, I make outbound calls and take incoming calls as recruiter/screener. I quit because they were stealing money from me and did not pay me for what I worked.
Food Delivery Driver
GRUBHUB
Plano,TX
Start Date: 05/01/2020 End Date: 03/23/2022
My job is to pick up/ and or order for customers and deliver their food to their address.
Appointment Setter
Call4You Marketing
Dedham,MA
Start Date: 09/17/2018 End Date: 12/17/2019
My responsibilities were to contact older people and invite them to get a free hearing exam in hopes of it turning into a sale. I would be the one who sets up the appointments and the sales person would try to get them to buy the hearing aids.
Customer Service Rep
Elocal
Conshohocken,PA
Start Date: 08/14/2017 End Date: 07/21/2018
My job was to transfer those looking for lawyers to a lawyer, or those looking for repair service to a service person or get their info to have a repair service person call them back.
Food Delivery Driver
Door Dash
Phoenix,AZ
Start Date: 06/24/2016 End Date: 07/01/2017
My job was to order and pick up orders for the customer and then to drop them off at their residence.
Delivery Driver
Uber
Phoenix,AZ
Start Date: 06/01/2017 End Date: 12/17/2019
My responsibilities are to pick up the customer's order and drop it off to them.
Housekeeper
Homeaglow
Arlington,TX
Start Date: 2/12/2018 End Date: Current
Responsibilities are cleaning residences. I clean, sweep, mop, dust organize, sanitize and vacuum. I work for homeaglow from time to time. This is a side job for me when I need extra money.
Insurance Customer Service Rep
Granada Corporation
Santa Barbara,CA
Start Date: 06/27/2016 End Date: 5/11/2017
My responsibilities are to take inbound calls for The General Insurance Company. I process customers payments, give customers information on the status of their policy, add and remove driver's from the insured's policy, give quotes to the customer, updated customers information.
Work-from-Home Sale Rep
US Business Funding Solution
St George,UT
Start Date: 03/01/2017 End Date: 08/29/2017
My responsibilities are to make outbound calls to customers who visited our website to get a grant and decided not to go forward.I call them back and persuade them to pay the fee to have access to the website.
Work-from-Home Call Agent
Signia Marketing
Denver,CO
Start Date: 5/26/2016 End Date: 10/01/2016
My responsibility was to call interested voters and conduct political surveys with them.
Educations Sales Rep (work-from-home)
Via Source Solutions
Thousand Oaks,CA
Start Date: 09/28/2015 End Date: 06/24/2016
My current position entails taking calls on a predictive dialer from home for customers who have opted in to receive more information about going back to college. My job is to try and get them to accept "no-cost" college information that would be sent to them by email, telephone and text. So, schools contact them and try to get the prospect enrolled.
Inbound Sales Rep (work-from-home)
Take2Telecom
Home-based,AZ
Start Date: 4/11/2015 End Date: 09/28/2015
Take inbound calls on a predictive dialer and answer customers question regarding a device called the Willow Curve. Selling and processing orders of the Willow Curve.
Inbound Sales/Customer Service Rep (work-from-home)
American Support
Daytona Beach,FL
Start Date: 05/27/2014 End Date: 10/03/2015
My job requirements consisted of receive incoming calls from customers who want to set up cable, internet, or phone service with Comcast.Also, I was required to sell them complimentary services if they decided to choose cable, internet, or phone. I was also required to complete orders and give potential customers price quotes.
Inbound Customer Service Rep/Retention Rep (work-from-home)
USA Contact Point
Boca Raton,FL
Start Date: 4/1/2014 End Date: 05/2015
My job requirements are to try and save the customer from cancelling their credit monitoring membership as well as answer any questions that the customer has and resolve any issues concerning fraud on the customers account and escalate it to the proper department.
Inventory Clerk
AppleOne Employment
Bloomington,MN
Start Date: 01/22/2013 End Date: 03/28/2014
I was put on a one day assignment at Nordstrom Rack doing inventory. Also worked for Ricoh located in Bloomington, MN.
Clerical
Montu Staffing
St Paul,MN
Start Date: 09/09/2012 End Date: 01/22/2013
I worked for a company by the name of K and L Logistics through Labor All and loved it. Unfortunately, the position did not go any farther than 21/2 to three weeks. Ever since then there has not been any work through Labor All.
Work at Home Customer Service Rep/Tech Support (work-from-home)
Arise Virtual Solutions
Miramar,FL
Start Date: 9/13/2011 End Date: 9/09/2012
Responsibilities are to take inbound calls, technical support, make payment arrangements, and update customers accounts. I worked for AT and Through Arise Virtual Solutions.
Call Center Customer Service Rep
Suburban Green and White Taxi
Saint Paul,MN
Start Date: 02/2011 End Date: 12/2011
My job requirements were to receive inbound calls from customers who want to set up taxi service. I would then input the order into the system and then send it to the dispatcher.
Customer Service Representative
Xcel Energy
Roseville,MN
Start Date: 03/2001 End Date: 10/2001
My job requirements were to receive calls from customers to stop and start utility services and to assist customers with their questions and their concerns regarding their utilities. I was also required to do mail correspondance.
Teller
Well Fargo
Minneapolis,MN
Start Date: 11/1999 End Date: 11/2000
My job requirements were to balance cash drawers once a day, cash customer checks, products sales and opening bank accounts for customers.
EDUCATION
DEGREE: High School Diploma
Major: None
Arlington Sr. High, MN United States
Date Completed: 06/1997
Major: Dental Assisting
Penn Foster, PA United States
Date Completed: 10/2003
Courses: Dental Assisting Training received diploma
DEGREE: Associate Degree
Major: Healthcare Administration
Ashworth College, GA USA
Date Completed: In process
Courses: Medical Terminology, Pathophysiology, Medical Billing and Coding.
LICENSES/CERTIFICATES/ADDITIONAL TRAINING
Property and Casualty License
11/28/2023
Texas Department of Insurance TX
ADDITIONAL SKILLS
Skilled in Customer Service and Interpersonal Communication.
NOTES AND ACTIVITIES
Contact this candidate