Case Manager Behavioral Health
Resume:
Olivia Banks-White
******.*****.**@*****.***
Work Experience
Lifepath Systems
Case Manager
Jan 2024-Jan 2025
•Performs field and office based intensive social services with individuals aged 15-30, whom have been diagnosed with their first episode of psychosis within the last 2 years.
•Works as part of an intensive team with a small caseload (20-30) with the goal of stabilizing these individuals in the community and helping them and their families better understand psychosis.
•Responsibilities include engagement (including Motivational Interviewing skills to engage the individual), providing routine case management, skills training & development, psycho-social rehabilitation, patient & family education, referral to appropriate state and federal benefits, medication education, supported housing, and supported employment.
•Coordinate with the behavioral health clinics, as part of discharge or step-down of service packages, for psychiatric services, counseling, and substance abuse services, as needed.
•Complete detailed, yet concise progress notes on all services provided during or immediately following the session.
•Work closely with various community collaborators and referral sources, including but not limited to municipal police forces, court and jail liaisons, and other LifePath Systems personnel.
•Increase awareness for clients and their families of issues relating to psychosis, to ensure clients receive the services they need to remain stable and functioning in the community.
•Complete documentation in the EHR.
•Department closed due to funding.
•Contract ended.
Finance & Administration Director
Serrato Corporation - McKinney, TX
September 2022 to Jan 2024
Contract Employment
•Managed the following administration departments: finance, contract negotiations, purchasing, logistics and maintenance, food services, MIS, and property in compliance with management and government directives.
• Provides overall management for finance and administration through budget control and effective planning.
• Establish financial acquisition controls and evaluate potential program expenditures. Directs the efforts of the procurement area in administration of subcontracts for services, rentals, etc.
• Directs, budgets for, and administers the finance, MIS, maintenance, logistics, food service,
transportation and purchasing functions.
• Develop budgets, financial forecasts, projections, and cost analyses as a basis for negotiating contracts for the Center, all direct support programs and for renewals and amendments to existing contracts.
• Assist in analyzing statistical trends, organizational problems, and operational requirements for review and appropriate action.
• Advises Center Director in planning for future operations and center expansion; this includes both facility and budget expansion.
• Prepare special analyses and reports as necessary to provide data for management decisions and information for the Department Of Labor and auditors.
• Ensures compliance with established budgets, purchase limitations, material control procedures, travel restrictions and general contract requirements and limitations. Maintain stability and consistency with goals and objectives.
• Prepares and submits center site contract and statement of work for contract negotiations between Management and the US Department of Labor.
• Assists Center Director in maintaining community contacts to promote benefits of the program through involving vendors in the Industry Council.
• Assists in the development of new and revised policies and procedures affecting finance and
administration.
• Coordinate with other center staff concerning administration matters.
• Ensures departmental equal employment and affirmative action goals and objectives are met.
• Interviews and selects staff; approves promotions, merit increases, transfers, etc. within department.
• Evaluates staff performance, develops a planned orientation program for new hires and provides in-service training for departmental staff.
• Conducts departmental meetings on a regular basis.
• Administers small business and small disadvantaged business subcontracting plans.
• Clearly communicates and consistently models appropriate CSS and employ ability skills including personal responsibility and computer fluency.
• Maintains accountability of staff, students, and property, adhere to safety practices in all areas of responsibility.
•Contract Ended.
Owner/President
Intec Certifications - Sherwood, AR
March 2010 to June 2022
Managed IT office staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance, install and integrate new hardware and applications.
Design and customize technological systems and platforms to improve customer •experience, approve purchases of technological equipment and software and establish partnership with IT providers, troubleshoot and resolve computer and printer problems, support and upgrade network, secured firewalls, updated all computer with the latest MS •Office and other updates, build and maintain website and social media sites.
•Ensure security of data, network access and backup systems, design, develop implement and coordinate systems policies and procedures. Establish standards and work procedures, prepare work hours, interview, select, hire, and terminate employees.
•Lead several IT projects to completion.
•Maintain two budget control points.
•Assist in finding employment for students; maintain all student records; develop all recruiter materials.
•Collect on pass due accounts through email, telephone or letter, track student payments through excel, prepare payment presentations for staff meetings.
•Held small workshops with students on opening their own business; Worked with the Small Business Administration to assist students opening businesses.
•Plan lessons and assignments, work with colleagues to develop or modify the curriculum for a degree or certificate program involving a series of courses. Assess students’ progress by grading papers, tests, and other work.
•Met with bank officials on financing businesses and financial aid for students.
•Ran the Pre-Education Transition Services (Pre-ETS); Visited high school campuses to recruit seniors for the Pre-ETS program; Developed relationship with high school principals, universities campuses, counselors, and teachers; Participate in career fairs at high schools and university campuses.
•Provided customer service support, performed installation, configuration and training to staff and students.
•Met with government officials to give updates of the program and students’ progress.
•Closed Due to COVID.
Education
MBA in Business Analytics
Harvard University - Cambridge, MA
MBA in Health Administration
Webster University - Little Rock, AR
MS Information Technology
Webster University – Little Rock Air Force Base
BBA in Management “Human Resources”
Univ of Arkansas at Little Rock- Little Rock, AR
Skills
• MS Office Suite • Cyber Security • Scan Tools • SQL • Cognos • Program Manager
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