Tech Support Qa Analyst

Alexander Gerstel

Contact: Mobile 561-***-**** Home 864-***-**** **********@*****.***

Summary: Friendly and tech-savvy IT professional with over 20 years of experience. Naturally adept at integrating and understanding all technology and their purpose. I make complex solutions feel easy and seamless, including AGI testing and biometric testing. Passionate about using tech to enhance the world and participate in future change. Perry Ellis International PC Specialist June 2024-Jan 2025 Seneca, SC

• Provided tech support, resolved HW/SW issues, incl. AGI testing.

• Performed system upgrades/maintenance, network setup.

• Collaborated w/ IT.

Alliance Enterprises, Inc. Software Tester Jan 2021-Dec 2023 Lacey, WA

• Conducted functional/regression testing, incl. Whitebox testing.

• Developed/executed test cases, reported bugs.

• Collaborated w/ developers/analysts.

Personal Sabbatical September time with newborn son

• Kept up with tech via online learning.

Evolis Tech Support Specialist Jan 2020-Jan 2021 Ft Lauderdale, FL

• Provided tech support (phone/email/chat), addressed HW/SW & biometric issues.

• Diagnosed/resolved HW/SW issues, incl. biometric scanners.

• AGI learning testing

• Created/maintained tech documentation. Assisted w/ training. NetMinder Sr QA Analyst Aug 2016-Jan 2017 Sunrise, FL

• Tested web app functionality, created reports, incl. ETL testing.

• Worked w/ offshore dev teams/analysts.

• Created/executed test plans/cases. Improved QC processes. Einstein Noah Restaurant Group Sr QA/IT Support Oct 2014-Aug 2015 Lakewood, CO

• Managed QA testing and project rollout for POS & 500+ Chromebooks.

• Administered Google Admin Cloud, network filtering/security.

• Tested POS systems mocking all retail stores nationwide. Sapiens QA Analyst III Sep 2006-Oct 2014

• Agile projects (Scrum/TDD). Delivered enhancements, incl. UI.

• Created/maintained test plans/cases. Collaborated for quality/functionality.

• Performance testing.

Certifications: CCNA, NET+

Languages: Spanish, English (Native/Bilingual)

Education: University of Phoenix, Academy of Technology

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