Support Specialist Case Manager

Sabah Gerges

Gresham, Oregon 503-***-**** **************@*****.*** ***********@*******.***

Professional Experience

Immigrant & Refugee Community Organization (IRCO) 2022-Present

Family Resources Navigator Beaverton, OR

Design customized care plans and guide families in navigating systems, answering questions, and advocating for clients.

Provide comprehensive, culturally sensitive case management services, including housing support, access to benefits, and connection to physical and mental health resources.

Conduct home and site visits, facilitate interpretation and translation, and ensure clients have access to eligible benefits.

. Support clients in becoming self-sufficient and conduct workshops for community members

Immigrant & Refugee Community Organization (IRCO) 2023-2024

Peer Support Specialist Beaverton, OR

Conduct one-on-one and group sessions with clients in medical settings, providing support for growth and recovery.

Link clients to self-help and support groups, leading sessions as needed.

Develop and implement peer-led programming, both in-person and virtual, aligned with Recovery and Strengths-Based models.

Coach clients on overcoming barriers to reach self-sufficiency, offering guidance in budgeting, transportation, healthcare appointments, and benefits connection.

Maintain meticulous electronic and paper files, participate in case reviews, and coordinate community resources.

Immigrant & Refugee Community Organization (IRCO) 2019-2022

Community Health Worker Portland, OR

Utilized video conferencing platforms for community service, assisting with grocery orders, and connecting clients to resources.

Provided culturally appropriate health education and information, supporting outreach events, testing, and vaccine clinics.

Contributed to reducing health disparities in underserved communities.

deadline reporting to County and organization

keep tracking and data entry. CRM. HMIS

Passport Languages 2015-2019

Case Manager/Interpreter Portland, OR

Collaborated with schools to connect isolated families with the education system.

Facilitated communication between the healthcare system, schools, and parents.

Maintained records, provided support for appointments, and trained Arabic interpreters.

MHCC Head Start 2003-2015

Head Start Teacher's Assistant, Portland, OR

Provided parent-child development and brain development education.

Conducted home visits, connected families to resources, and reinforced lessons presented by teachers.

Skills

Arabic (native speaker) and English (Fluent)

Active Listening

Effective Communication

Computer skills

Excellent Customer Service

Problem-Solving

Collaborative Team player

Full command of Microsoft Office Suite (Outlook, Excel, PowerPoint, Word, and Publisher) and Google suite, Data Entry EPIC-ETO-Apricot, and HMIS.

Certifications

Certified Community Health Worker Association

Certified clinical community health worker advanced 11

Certified Traditional Health Worker (Doula)

Youth facilitator. Popular Education

Certified Peer Support Specialist (PSS)

Certified Health Care Interpreter for Arabic

Engage Leadership Certificate 2021

Mental Health Youth and Adults First Aid

United Leadership Certifies

Gatekeeper Certificate Abuse Prevention Systeme

Information Security and Privacy Awareness Training

Youth facilitator. Popular Education

HIPAA Certified.

Motivational interviewing

Related Courses 2017

Public Speaking

Facilitation for Popular Education

Contact this candidate