Information Systems Security

Elena D. Robin

Bronx, NY 718-***-**** ***********@*****.*** Linkedin.com/in/elena-robin-66656115b

PROFESSIONAL SUMMARY

Dedicated and results-driven IT professional with an Associate in Applied Science Degree in Computer Information Systems. Proficient in hardware and software troubleshooting, application configuration, and data analysis. Adept at collaborating with cross-functional teams and leading initiatives.

EDUCATION

B.S. in Computer Science and Information Security, CUNY John Jay College of Criminal Justice, 2026 New York, NY

A.A.S. in Computer Information Systems, CUNY Bronx Community College, 2022 Bronx, NY

PROFESSIONAL EXPERIENCE

DOE Tech Support Intern, Research Foundation of the City University of New York New York, NY 11/2023 – Present

Serve as the primary technology contact, addressing, and resolving issues for over 500 staff, administrators, and students, leading to a 30% reduction in downtime.

Oversee technology equipment tracking systems, ticket management, and ATS, improving data accuracy by 20% and ensuring seamless operations.

Facilitate the deployment, imaging and software installation for over 150 computer systems in classrooms and offices, enhancing digital accessibility by 40%.

Ensure optimal functionality of LCD projectors, smart boards, and related equipment in over 60 rooms, resulting in a 15% decrease in tech-related class disruptions.

Successfully configure wireless devices for onsite DOE network access, streamlining connectivity for over 200 devices.

Application Systems Engineer, Ernst & Young New York, NY 07/2022 – 10/2023

Successfully showcased capabilities by completing individual and group capstone demos on the Unqork Platform for Q&E, reflecting adeptness in application configuration: onboarding, relationship management, and back-office.

Enhanced team proficiency through an Excel training initiative for the PSA Group, resulting in improved data management.

Spearheaded leadership efforts within the PSA Group, recruiting new joiners, fostering networking opportunities, and providing resource guidance, contributing to team growth and cohesion by 35%.

Attended trainings and seminars to improve, and build new core skills.

Technology Consultant Apprentice, Ernst & Young New York, NY 01/2022 – 04/2022

Completed an immersive 12-week Technology Consulting Apprenticeship Program, acquiring in-depth insights into EY's Financial Services Organization.

Collaborated effectively with the team to assist clients in configuring applications, leading to enhanced user experiences.

Pioneered dashboard and data table configurations on the Unqork Platform, enabling stakeholders to monitor and evaluate front-end user submissions seamlessly.

DOE Tech Support Intern, Research Foundation of the City University of New York New York, NY 09/2021 – 06/2022

Developed comprehensive tech resource lists, boosted efficiency and self-help capabilities among staff, teachers, and students by 25%.

CIVIL SERVICE TITLES & SKILLS

Computer Associate (Operations) Computer Associate (Software) Computer Associate (Technical Support)

Software Skills

Microsoft Office Suite, Microsoft Teams, Microsoft Outlook, Zoom, Adobe Acrobat Reader, and Visual Studio.

Program languages: Java, JavaScript, HTML, CSS, C, C#, PowerShell, and Bash.

Operating Systems: Windows 10, macOS Sequoia, and Red Hat Enterprise Linux.

Comprehensive expertise in software installation, updates, and repairs encompassing operating systems, drivers, applications, and utilities.

Hardware Skills

Completed A+ Certification course requirements, equipping me with in-depth knowledge in assembling, disassembling, troubleshooting, and mounting various hardware components.

Contact this candidate