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Social Media Customer Service

Location:
Harare, Zimbabwe
Salary:
1000 and above
Posted:
June 27, 2025

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Resume:

SHINGIRAI MICHELLE NYANDORO

Details

Name : Nyandoro Shingirai M

Gender : Female

Date and Place of Birth : 10/03/1994, Harare

Physical Address : 12 Horatio Road, Braeside, Harare

Date of Appointment : 10/02/2017

Description- I am a seasoned Research Officer and Communications Professional with eight (8) years of experience in communications, public relations and civil registration. I am also a certified professional digital marketer.

PROFESSIONAL EXPERIENCE

Communication and Advocacy Officer (Attachment)

Civil Registry Department January 2025- Present

Conduct research on the Department’s Communication and Advocacy Systems providing data driven insights to inform development of a comprehensive communication strategy for the Department.

Craft compelling speeches, briefs and talking points for senior officials including the Minister of Home Affairs and Cultural Heritage and the Registrar General.

Serve as the Department’s primary liaison with the press, ensuring timely responses to media inquiries coordinating press conferences and interviews.

Managing the Department’s Social Media platforms (Facebook and X), establishing a strong online presence.

Produce high- quality visual content (videos and photos) to showcase departmental programmes, events and initiatives.

Coordinating and participating in awareness campaigns that include exhibitions and media outreach initiatives.

Design and update promotional material including flyers, client’s charter, and brochures to enhance brand visibility and outreach.

Research Officer

Civil Registry Department December 2022 - January 2025

Determine areas of research to increase knowledge in civil registration

Monitoring and evaluating service delivery systems in the Department

Built from scratch, the Department’s Social Media platforms (Facebook and X), establishing a strong online presence.

Managing the Department`s website and online helpdesk; and responding to queries from clients with regards to vital civil registrations.

Serve as the Department’s primary liaison with the press, ensuring timely responses to media inquiries coordinating press conferences and interviews.

Coordination of exhibitions and awareness campaigns in an effort to showcase the Department`s services and products.

Processing Officer (Attached at Policy and Planning Section)

Civil Registry Department Feb 2017 – December 2022

Processed birth certificates, national IDs, Marriage certificates and passports

Production and updating of procedure manuals.

Compilation of Integrated Results Based Management System (IRBM) Documents.

Assist in compilation of both Ministerial Integrated Performance Agreement (MIPA) and Departmental Integrated Performance Agreement (DIPA).

Managing the Department`s website and online helpdesk; and responding to queries from clients with regards to vital civil registrations.

EDUCATION

Masters of Arts in Communication and Media Studies (MCMS)

University of Zimbabwe (expected completion: 2025)

Post Graduate Diploma, Journalism and Communication Studies-

Christian College of Southern Africa (2022)

Bachelor of Arts - BA, English Literature, Philosophy, Theatre Arts-

University of Zimbabwe (2016)

Professional Certificate in Digital Marketing, Digital Marketing

CCL International Business School (2020)

Licenses & Certifications

The Sustainable Development Goals: A global, trans disciplinary vision for the future

University of Copenhagen- Coursera

https://www.coursera.org/account/accomplishments/verify/S5PRXGPZJXWG

WRITING EXPERIENCE

Currently writing "From Shame to Strength", a book addressing mental health stigma in Zimbabwe, (completion expected: June 2025).

References



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