Customer Service Representative

WESENYELESH NEGUSSIE

380-***-****, ************@*****.***, Columbus, OH,

SKILLS

• Project Management

• Social Media

• Planning

• Detail-Oriented

• Personable

• Adapt at managing sensitive situations

• Proficient with computers

• Advanced English

• Advanced Amharic

• GSD / Worldspan

• Saber

PROFESSIONAL SUMMARY

Focused professional with 5+ years experience and a proven knowledge of customer communication, conflict resolution, and order processing. Aiming to leverage my skills to successfully fill the customer service role at your company. EXPERIENCE

Customer Service Representative, Jan 2020 - Nov 2021 Urgently Roadside Assistance

• Confer with customers by telephone

• Keep records of customer interactions and/or transactions

• Supervise and recruit agents

• Quality control calls

• Manage projects

• Keep records of metrics.

Travel Agent HD, Nov 2021 - Mar 2024

Cxloyalty Corps, Columus, OH

setting goals performance and deadlines in ways that comply company's plans and vision. organizing workflow and ensuring that employees understand their duties or delegated task. Monitoring employee productivity and providing constructive feedback and coaching.

STNA, Mar 2018 - Current

Medical Staffing Network

Maintain record of patient care, condition, progress or problems to report and discuss observations with the supervisor or care manager

•

• Provide patients and families with emotional support

• Supervise and manage co-workers

• Travel to different facilities as needed.

Customer Service Representative, Jan 2016 - Sep 2017 JCPenny

• Complete contract forms

• Resolve billing complaints and refund issues

• Enter orders, cancel accounts, and obtain details of orders

• Explain order processes and catalogue picks.

EDUCATION

High School Diploma

Mifflin High School, Columbus, OH, December 2010

PERSONAL INFORMATION

Title: Customer Service Representative

REFERENCES

Available upon request.

Contact this candidate