Customer Service Sales Operations

ROBERT TROY TAYLOR

**** ***** *****, ****** *****, SC, 29577 · 843-***-****

************@*****.***

Motivated business professional with excellent marketing, customer service and facility oversight skills and more than thirty years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Highly effective and comfortable working with people at all levels in an organization.

EXPERIENCE

AUGUST 2023 – CURRENT

TENOR VOCALIST, MUSICIAN, THE GARDEN CITY QUARTET

NORTH AUGUSTA, GA

• Train and prepare voice, using various melodies and ranges such as baritone, second tenor, tenor and bass.

• Play piano, bass guitar and harmonica when needed.

• Interpret different music by making use of voice production, harmony, rhythm and melody to present characterization.

• Apply knowledge of harmony, melody, rhythm and voice production to individualize presentations and maintain audience interest.

• Practice singing exercises and studied with vocal coaches to develop voice and rehearse for upcoming roles.

• Generate singing exercises to develop voice.

FEBRUARY 2023 – CURRENT

SERVICE WRITER, GRAND STRAND POWER EQUIPMENT

MYRTLE BEACH, SC

• Manage day-to-day service issues for retail and repair.

• Consult with customers to assess needs and propose optimal solutions.

• Train and motivate employees to perform daily business functions. APRIL 2019 – CURRENT

EVANGELISTIC MINISTRY OVERSEER, THE EPHRAIM PROJECT CONWAY, SC

• Encourage and facilitate spiritual growth of the incarcerated and discipleship of new Christians.

• Prepare, coordinate and distribute information about the Ephraim Project.

• Create inspiring worship to encourage people to serve in church and community.

• Planning, preparation and implementation of Fundraising campaigns.

• Planning and implementation of events and activities.

• Oversee recruitment, hiring and training of volunteers, staff and supporters.

APRIL 2021 – CURRENT

OWNER, SOUTHERN SCOOPS AND TREATS INCORPORATED

CONWAY, SC

• Manage day-to-day business operations for startup ice cream and mini doughnut businesses.

• Consult with customers to assess needs and propose optimal solutions.

• Train and motivate employees to perform daily business functions.

• Enhance operational efficiency and productivity by managing budgets, accounts and costs.

• Recruit, hire and train initial personnel, working to establish key internal functions and outline scope of positions for new organization.

• Optimize team hiring, training and performance.

• Devise processes to boost long-term business success and increase profit levels.

APRIL 2019 – OCTOBER 2022

BUSINESS OWNER/OPERATOR, SAMAR GROUP LLC

CONWAY, SC

• Managed day-to-day business operations for preservation business in the construction, preservation and restoration industry.

• Oversaw end-to-end business processes to maintain proficiency and profitability.

• Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.

• Monitored staff performance, providing final-say assessment over inquiries.

• Served as principal stakeholder over the organization's complete operations.

• Consulted with customers to assess needs and propose optimal solutions.

• Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports. APRIL 2006 – APRIL 2019

CHAPLAINS’ ASSISTANT, SOUTH CAROLINA DEPARTMENT OF CORRECTIONS SOUTH CAROLINA

• Provided spiritual guidance, emotional support and direct care to residents, family members and staff.

• Applied knowledge regarding crisis interventions to assist in emergency situations.

• Met with individuals, discussed issues compassionately and determined appropriate type of involvement to meet spiritual needs.

• Managed office and maintained records and files to offload administrative duties from chaplain.

• Planned and conducted worship services, wrote sermons and worked with key church leaders to carry out church missions.

• Provided spiritual care through visitation, counseling and prayer.

• Researched and prepared materials used in Bible study and daily devotions.

• Greeted guests in with friendliness and professionalism.

• Worked closely with the manager to provide effective assistance for specific aspects of ministry operation.

• Managed and completed paperwork and overall office administration operations. Attended office operations and required paperwork.

• Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.

• Worked closely with coworkers to strategically plan for company growth. OCTOBER 2003 – APRIL 2006

OWNER/OPERATOR, TAYLOR AND SON LLC

MURRELLS INLET, SC

• Managed day-to-day business operations for a construction/restoration business.

• Consulted with customers to assess needs and propose optimal solutions.

• Trained and motivated employees to perform daily business functions.

• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

APRIL 2000 – DECEMBER 2003

OWNER, PAINTER’S HOMEMADE ICE CREAM

GARDEN CITY, SC

• Owned several ice cream parlors.

• Managed day-to-day business operations.

• Consulted with customers to assess needs and propose optimal solutions.

• Trained and motivated employees to perform daily business functions.

• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

FEBRUARY 1998 – OCTOBER 2003

SENIOR PASTOR/CHURCH PLANTER, LOW COUNTRY COMMUNITY CHURCH MURRELLS INLET, SC

• Oversaw administration and management of all areas of ministry.

• Provided crisis response and counseling to church members.

• Coordinated and spearheaded programs to increase church members’ service throughout the community.

• Officiated special services such as weddings, funerals, baptisms and nursing home services.

• Supervised associate pastors and staff leading education, youth, pastoral care, and older adult ministry programs.

• Planned and conducted worship services, wrote sermons and worked with key church leaders to carry out church mission.

• Led programs such as worship, study, fellowship and service opportunities.

• Provided spiritual care through visitation, counseling and prayer.

• Planning and implementation of events and activities.

• Fundraising and capital fundraising for buildings and relocation. JUNE 1997 – FEBRUARY 1998

YOUTH PASTOR, STANDING SPRINGS BAPTIST CHURCH

SIMPSONVILLE, SC

• Planned weekly groups as well as special events and overnight retreats.

• Oversaw the youth ministry budget and tracked all expenses.

• Raised congregational awareness of needs and contributions of youth to church life and operations.

• Scheduled and managed teams of youth volunteers.

• Taught and counseled Middle and High School aged youth.

• Led programs such as worship, study, fellowship and service opportunities.

• Planning and implementation of events and activities.

• Left this position to plant Low Country Community Church. JUNE 1996 – JUNE 1997

YOUTH PASTOR, BALFOUR BAPTIST CHURCH

HENDERSONVILLE, NC

• Led programs such as worship, study, fellowship and service opportunities.

• Planned weekly groups as well as special events and overnight retreats.

• Carried out day-day-day duties accurately and efficiently.

• Demonstrated respect, friendliness and willingness to help wherever needed.

• Oversaw the youth ministry budget and tracked all expenses.

• Raised congregational awareness of needs and contributions of youth to church life and operations.

• Scheduled and managed teams of youth volunteers.

• Provided spiritual care through visitation, counseling and prayer.

• Planned and conducted worship services, wrote sermons and worked with key church leaders to carry out church missions.

• Planning and implementation of events and activities.

• Left this position to become Youth Pastor at Standing Springs Baptist Church.

OCTOBER 1994 – APRIL 1996

TENOR VOCALIST, MELODYAIRES QUARTET

TRAVELERS REST, SC

• Trained and prepared voice, using various melodies and ranges such as baritone, second tenor, tenor and bass.

• Played piano, bass guitar and harmonica when needed.

• Interpreted different music by making use of voice production, harmony, rhythm and melody to present characterization.

• Applied knowledge of harmony, melody, rhythm and voice production to individualize presentations and maintain audience interest.

• Practiced singing exercises and studied with vocal coaches to develop voice and rehearse for upcoming roles.

• Generated singing exercises to develop voice.

• Collaborated with producers to fine-tune songs on albums, releasing four albums and a live performance at the Peace Center in Greenville, SC.

• Left this position to become Youth Pastor at Balfour Baptist Church. SEPTEMBER 1992 – OCTOBER 1994

YOUTH GROUP LEADER, MT. LEBANON BAPTIST CHURCH

BLUE RIDGE, SC

• Taught and counseled Middle School and High School youth.

• Shared valuable life experiences with youth to promote positive self-esteem and improve social skills.

• Planned weekly groups as well as special events and overnight retreats.

• Built lasting relationships with youth and parents/guardians.

• Scheduled and managed teams of youth volunteers.

• Set goals for youth in church and communicated with parents regarding progress.

• Raised congregational awareness of needs and contributions of youth to church life and operations.

• Planning and implementation of events and activities.

• Left this position to join the Melodyaires Quartet. MISSION WORK

• Traveled throughout Pakistan in September/October 2023. Oversee the opening of All Nations Bible College in Lahore.

• Preaching, singing, teaching in churches, homes, auditoriums, etc.

• Worked with Missionaries to encourage, teach and prepare Pastors and Christian workers/leaders.

• Traveled throughout Eastern Europe – with a primary focus on Romania.

• Preaching, singing, teaching in churches, civic halls, auditoriums, etc.

• Worked with Missionaries to encourage, teach and prepare Pastors and Christian workers/leaders.

• Established orphanages, churches, schools and home Bible study groups. EDUCATION

CURRENTLY WORKING ON

MASTERS DEGREE IN SUBSTANCE ABUSE COUNSELING,

COLUMBIA INTERNATIONAL UNIVERSITY Columbia, SC

CURRENTLY WORKING ON

MASTERS OF DIVINITY,

ALL NATIONS BIBLE COLLEGE, Myrtle Beach, SC

DECEMBER 2013

ASSOCIATES OF ARTS - RELIGIOUS STUDIES,

COLUMBIA INTERNATIONAL UNIVERSITY Columbia, SC

JUNE 1996

BACHELOR OF ARTS -RELIGIOUS STUDIES,

NORTH GREENVILLE UNIVERSITY Tigerville, SC

• Staff Editor for the College Newspaper and Yearbook for 2 years.

• Focused studies on Recreation and Event Planning.

• Member of numerous student groups and extracurricular activities. SKILLS

• Effective Communicator and Public Speaker

• Employee Motivation and Performance

• Leadership and People Development

• Change and Growth Management

• Board Oversight

• Integrity and Transparency

• Fund Raising

• Budget Oversight

ACTIVITIES

• Executive Leadership

• Annual Planning

• Operational Analysis

• Musical Arrangements

• Live Music Performance

• Creative Recreational Activities

• Homeless Ministry

• Prison Ministry

To whom it may concern:

I am a musician, vocalist and songwriter. I play piano, keyboards, bass, harmonica and a little guitar.

I have traveled extensively in Southern Gospel Music (The Garden City Quartet, The Holy City Quartet, The Blackwood Brothers Quartet, The Down East Boys, The Canaanland Boys, The Melodyaires and the Singing Disciples). I have served local congregations as Worship Leader, Youth Pastor, Senior Pastor and Church Planter.

My testimony has many ups & downs, and my life has certainly NOT been perfect - however, I am a godly man, a disciple of Jesus, and a dedicated Christ-follower. If possible, I would like the opportunity to share my testimony in person because there are so many aspects that warrant explanation.

Thank you for your prayerful consideration,

Troy

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