Customer Support High School

QUANA JAMES

Linden, New Jersey

Phone Number: 917-***-**** Email Address: **************@*****.*** Objective: To obtain a position that will utilize my experience and enhance my skills. EDUCATION

NEW YORK CITY TECHNICAL COLLEGE 6/95-4/96

Major: Building Maintenance

Obtained: High School Diploma & College Credits

EMPLOYMENT HISTORY

TARGET Guest Associate 10/19-Present

● Create a welcoming experience by greeting every guest. Engage in friendly conversation throughout each transaction. Scan and bag all guest items efficiently, neatly and assure compliance with food safety standards and company best practices.

● Provide excellent customer support and experience. Assist with returns. Stock shelves, organize displays, take inventory.

● Maintain a clean work environment.

● Act as a Team Leader providing guidance, instruction to the team to help drive outstanding performance with the team.

BROOKLYN COMMUNITY HOUSING & SERVICES INC.

Scattered Site Apartment Program Supervisor of Operations 09/08-Present

● Supervise between 5 to 10 staff members. Train staff members in the principles of psych rehab and proper documentation. Provide regular, documented supervision for counselors.

● Act as a back-up QMHS in the absence of the Clinical Supervisor.

● Prepare weekly reports for the Program Director.

● Ensure that a current log on repairs is completed and oversee counselor’s apartment coverage. Ensure Counselors complete fire drills, and self-preservation in compliance with fire and safety regulations.

● Conduct bi-monthly apartment inspections to ensure compliance with OMH and agency regulations.

● Assist in apartment searches for program and the renewal of leases according to OMH standards.

● Oversee the maintenance of the apartments through inspections to maintain the safety of residents.

● Act as a liaison between program staff, tenants, and landlords/property management companies. Oversee purchases of apartment items including furniture. Responsible to oversee move outs. Arbor Inn Supervisor/Family Manager 12/01-09/08

● Supervised 4 Family Managers.

● Created shift schedules for Family Managers.

● Provided supervision with family managers to ensure they assist residents with ADL’s and other needed assistance.

● Work with residents to organize schedules around kitchen and suite maintenance and incident reports in a timely manner; Do rounds on floors and through-out building to ensure safety and security of parents and children; Conduct intakes when case managers are not available. URBAN STRATEGIES DAYCARE CENTER Teacher’s Assistant 9/00-05/06

● Assist lead teachers in planning, organizing and implementing education and recreational activities

● Handle paperwork, textbooks and charts distributed to the students

● Maintain class order and cleanliness of classroom

● Report student daily progress to lead teachers and parents. THE BROOKLYN NAVY YARD Supervisor 4/97-2/00

● Supervised painting projects within the navy yard

● Trained summer youth participated in priming, sheet rocking and titling

● Administered a crew of 12 maintenance staff

● Oversee jobs done by the maintenance crew

● Reported worker’s daily progress to headquarters. QUANA JAMES

Linden, New Jersey

Phone Number: 917-***-**** Email Address: **************@*****.*** SKILLS:

● Certified in building maintenance

● CPR/First Aid Certified

● ACS reports

● Carpentry, plumbing, painting and electricity

● Experience operating a variety of electrical tools: drills and belt sander

● Certified in Fire Safety coordinator.

● Certificates of completion in Core 5: Management Skills, and in Briscoe Protective Systems Inc. REFERENCES FURNISHED UPON REQUEST

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