Customer Service Medical Billing

Lakeshia Ware-Griffin

**** ********** *****, *******, ** 39206

404-***-**** ***********@*****.***

LinkedIn Profile: https://www.linkedin.com/in/lakeshia-ware-griffin-28828a147 Professional Summary

Dedicated Medical Billing, Benefits Verification, and Healthcare Administrative Specialist with proven experience supporting medical offices and healthcare companies. Strong skills in insurance verification, billing, claims resolution, and patient communications. Committed to maintaining HIPAA compliance, improving revenue cycles, and enhancing the patient experience. Recognized for attention to detail, empathy, and efficiency.

Core Competencies

- Medical Billing & Coding (ICD-10, CPT, HCPCS)

- Insurance Verification & Benefit Coordination

- Claims Processing & Denials Management

- Patient Scheduling & Prior Authorizations

- Electronic Health Records (Epic, Athena, Kareo)

- HIPAA Compliance & Patient Confidentiality

- Customer Service & Patient Advocacy

- Revenue Cycle Management

- Microsoft Office Suite (Word, Excel, Outlook)

Professional Experience

Benefits Verification Specialist

MMC Group / Cencora - Jackson, MS 07/2024 - 04/2025

- Conducted detailed insurance verifications for medical procedures, prescriptions, and specialist services.

- Communicated directly with insurance carriers to confirm eligibility, benefits, and authorization requirements.

- Explained financial responsibilities to patients and resolved coverage issues to ensure treatment access.

- Documented all verifications and communications in electronic health systems, maintaining HIPAA compliance.

Customer Service Representative

Senture / GEHA - Jackson, MS 06/2023 - 11/2023

- Supported GEHA healthcare members with insurance, claims, and billing inquiries through inbound customer service.

- Educated members on plan benefits, coverage options, and claim processing timelines.

- Ensured accurate documentation of interactions and maintained high standards of confidentiality and professionalism.

- Resolved member complaints quickly while maintaining strong customer satisfaction scores. Clinical Training (Externship)

Medical Office and Billing Specialist Intern

Ultimate Medical Academy - Remote/Online 11/2022 - 06/2024

- Completed practical training in healthcare billing, insurance coding, front office operations, and EHR documentation.

- Assisted in mock claims submissions, patient intake simulations, and insurance verification exercises.

- Gained hands-on experience managing administrative healthcare workflows within HIPAA regulations.

Education

Associate of Applied Science in Medical Office and Billing Specialist Ultimate Medical Academy - Tampa, FL (Remote Program) Graduated: 06/2024

- Relevant Coursework: Medical Terminology, Health Insurance Billing, Medical Office Procedures, ICD-10 & CPT Coding, Medical Law & Ethics

- GPA: 3.79

Certifications

- HIPAA Compliance Certification

- Medical Billing and Coding Certification (Ultimate Medical Academy, 2024)

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