Customer Service Representative
Resume:
KEVIN M SHARPE
Proctorville, OH 45669
**********@*******.***
OBJECTIVE: Gain a position as a customer service representative.
EXPERIENCE:
Results-CX, Fort Lauderdale, FL November 2021-May 2023
Customer Service Representative.
Assisted customers of a major hardware retailer with order processing inquiries and assisted customers with placing online orders and answered questions related to delivery status of online orders. Work was done in a remote status.
Williams-Sonoma, San Francisco, CA February, 2021-April 2021.
Customer Service Representative.
Assisted customers with product inventory questions, order support functions for a major home furnishings company. Work was done in a remote status.
TTEC, Colorado Springs, CO. March, 2020- November 2020.
Customer Service Representative.
Assisted customers with issues related to balance inquiries, transaction history inquiries, replacing lost/stolen debit cards, account access inquiries, including password resets for a major banking company issuing pandemic related unemployment debit cards. Work was done in an at home capacity.
Sutherland Global Services, Pittsford, NY, July 2019- Dec 2019.
Technical Support Representative.
Assisted customers of a major communications company with issues related to connecting to and using home internet services. Responsible for resetting devices to improve connectivity upselling products and services as necessary and scheduling repair appointments if over the phone troubleshooting did not resolve the customers reason for calling. Work was done in a work at home capacity.
Teleperformance USA, Salt Lake City, Utah, October 2018- July 2019.
Customer Service Representative.
Assisted customers with issues related to assembling and navigating genealogical data for a major genealogical internet company. Assisted with navigating data on website, helping customers correct perceived errors in their family trees and renewing subscriptions for services as necessary. Work was done in a work at home capacity.
Teleperformance USA. Bristol, TN. 2015- 2016.
Customer Service Representative.
Answered questions and used problem solving skills to assist customers with tracking, tracing and initiating shipments, including scheduling pick-ups and assisting customers with damaged package reporting. Consistently met or exceeded company goals set for call quality, average
call handle time and schedule adherence.
Sykes Enterprises. Vansant, VA July, 2012-April, 2015.
Customer Service Representative.
Assist customers with issues related to fraud detection for their debit cards associated with checking accounts they had with a major banking company.
Arise Virtual Solutions. Miramar, FL. January 2005- July, 2015.
Customer Service Representative.
Assisted inbound customer callers with a variety of customer service-related issues and questions that varied according to the client I was taking calls for. Consistently met or exceeded client expectations for call quality. Consistently met or exceeded customer quotas for upsells and cross-sells.
NCO Customer Management, Inc. Greensboro, NC. 2007-2010. Inbound Customer Service Representative.
Answered questions and used problem solving skills to assist customers with tracking, tracing and initiating shipments, including scheduling
pick-ups and assisting customers with damaged package reporting. Consistently met or exceeded company goals set for call quality, average call handle time and schedule adherance.
Sprint/Nextel. Charlotte, NC 2006-2006
Customer Service Representative.
Answered inbound customer service calls related to inquiries about wireless phone service. Assisted customers with billing, equipment issues and was responsible for recommending wireless solutions to fit a customer's particular needs and or desires. Consistently met stated goals for sales.
Air Force Reserve, Pope AFB, NC. 2001-2009.
Air Transportation Specialist.
Middle management NCO responsible for team building and implementing approved policies, directives, and programs. Provide guidance and direction for subordinates to accomplish their assigned responsibilities
EDUCATION: Eastern Washington University, Cheney, Washington. 1993-1997.
BS in Biology. GPA 2.89 on a 4.0 scale.
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