Customer Service Representative

Sruti Sukumar

Bellevue, WA 206-***-**** ************@*****.***

SUMMARY

Highly motivated BankWork$ program graduate with extensive customer service experience and a Master’s in Analytics. Possessing a strong professional work ethic and a proven ability to analyze data and manage client relationships. Seeking a long-term career in banking and financial services where I can apply my analytical skills and dedication to excellence to drive success and contribute to the growth of a forward-thinking organization. WORK EXPERIENCE

Customer Service Representative, Zeeks Pizza, Seattle, WA Sep 2022 – May 2024

Provided exceptional customer service, addressing inquiries and resolving issues to enhance the customer experience

Assisted in streamlining processes and improving service efficiency, contributing to a more effective operational environment

Implemented feedback-driven improvements to maintain high customer satisfaction and loyalty

Managed cash transactions, including processing payments, issuing receipts, and balancing cash drawers with a high level of accuracy

Marketing Analyst (Contract), Amazon, Seattle, WA Aug 2021 – Jan 2022

Boosted customer engagement by 27% through targeted training initiatives, marketing campaigns, and effective dashboarding

Enhanced customer revenue from advertising sales and reduced cost per bid through strategic analysis and optimization

Utilized tools such as Tableau, PowerBI, Excel, and SQL for data visualization, reporting, and analysis Account Manager, FreshWorks, Berlin, DE Jun 2018 – Jun 2020

Presidents Club Year Award in 2020 for achieving 118% target average via upselling, cross-selling initiatives

Helped customers implement software reducing process inefficiencies by 30% Teller, City Union Bank, Thanjavur, India Jul 2017 – Jan 2018

Assisted customers with filling out applications

Assisted and guided customers through the ATM transaction process EDUCATION

Bank Career Training Program Certificate, YWCA BankWork$ Program Seattle, WA Endorsed by the Washington Bankers Association

Master of Science in Information Management, University of Washington Seattle, WA High School Diploma, PS International School Chennai, India SKILLS

Multilingual – Fluent in English, Spanish, Hindi, Tamil, Turkish Proficient in Excel, Tableau, Python, PowerBI, SQL Works closely with team members to achieve common goals, facilitating clear and open communication Identifies and analyzes issues systematically, breaking down complex problems into manageable parts to find effective solutions

Experienced in creating data visualizations and dashboards to support decision-making and strategic planning Skilled in developing and executing marketing campaigns that drive customer engagement and increase revenue Expertise in market analysis and identifying growth opportunities to enhance brand visibility and customer acquisition

Adept at building and maintaining strong customer relationships through excellent communication and service Experienced in managing client accounts, addressing concerns, and ensuring high levels of satisfaction and retention

Proven track record of developing creative solutions and implementing strategies to overcome challenges and improve processes

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