Customer Service High School
Resume:
Amya Mcbride
*** ***** **, ***********, *******, 32301, US
******.**@*****.***
Overall morale and productivity are boosted by experience in policy development and staff management procedures.
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
Clear understanding of [Health insurance ] and [Customer Service] as well as [general benefits, retiree assistance and customer service] training.
Solution preparation
Relationship development
Team management
Organization
Customer service
Team building
Problem resolution
High School - 2022
Rickards High School - Tallahassee, FL
Health Education - CNA Certification - 2022
Lively Technical College - Tallahassee, FL
Problem Resolution Associate - March, 2023 to Present Alight Solutions - Tallahassee, FL
Asist state of Florida employees, retires, and separated employees benefits . Provide navigation assistance over the phone on the caller benefits portal for example log in, password reset, navigation to review information and selecting health, dental and or vision insurance . Explain how to pay for benefits premiums correctly, ways retiring from the state of Florida effect health coverage, making changes to benefit enrollments etc. Notate phone calls, create tickets for other teams to work on cases and coverage changes . Contact health, vision, dental and other supplemental plans to resolve caller issues . Keep track of any updates or changes on insurance benefits . Resolve problems and cases with teams and different departments within the company . Research information for callers using Microsoft programs, excel sheets, other website resources and help from senior associates .
Express sympathy, build relationship and reassure callers efficiently in a timely manner . Descalate calls where there are confusion, panic, disagreement and misunderstanding . Professional Summary
Skills
Education
Work History
Sales Associate - May, 2022 to August, 2022
TALLAHASSEE, Florida
Used upselling techniques and offered product and service consultations. Sold a variety of products by explaining their unique features and instructing customers on how to use them properly.
Customers received merchandise recommendations based on their needs and preferences. Marked merchandise with identifying codes and accurate pricing to prepare it for the sales floor. Assisted an average of [15] customers per day by responding to inquiries and locating products. Organized displays and stocked shelves to draw customers' attention to specific items. Used the register system to ring up customer purchases, process payments, and issue receipts. Helped customers by locating items they needed and checking inventory for items in other locations. server, cashier - March, 2021 to August, 2021
Whataburger - Tallahassee, FL
Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales. Interacted with customers in a genuine and pleasant manner. Thoroughly cleaned all store areas, including checkout stations, floors, and entryways. Completed all daily tasks and special assignments in a timely and high-quality manner. Followed strict security protocols to protect cash, customers, and store assets. Served food and beverages to customers in dining and drive through. Dealt with all customer service issues courteously and in accordance with company policies. Replaced out-of-stock items with new Product or Services to satisfy dissatisfied customers. Developed customer relationships in order to increase the likelihood of repeat business. Verified cash and credit payments on a daily basis.
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