Accounts Receivable Services Director
Resume:
Ruth E. Williams
Sherman, TX. 75092
***************@*****.***
Education
Bachelor of Business Administration
in Business Science at Southeastern Oklahoma State University
May 1985-August 1989
Professional Summary:
Oriented professional with 32 years of experience in hospital finance management and direction. Possesses excellent time management skills, top customer relations abilities and effective communication methods. Leverage ability in strategic planning and budgeting to increase revenue operational efficiency and financial success.
Fannin Hospital Authority dba TMC Bonham-Bonham, TX
Business Services Director
June 2023-April 2025
Managed daily operations of the business office in a healthcare setting with an average annual revenue of $8M.
Supervised registration, scheduling, billing, financial counselors, and appeal specialists to ensure claim submission, follow-up and reimbursement was prompt to enhance cash flow by 40%.
Conduct daily account audits to capture denial trends and provide monthly financial reporting stats of accounts revenue/receivables.
North Texas Medical Center-Gainesville, TX
Business Services Director
November 2019-May 2023
Managed all aspects of hospital financial performance including medical/clinical billing, hospital scheduling, admissions, hospital poster, cashier, customer service, and hospital/clinic financial counselors.
Oversee hospital collection efforts, work to ensure prompt payment from both insurance and patients.
Audit all payer information to ensure billing of claims, denials, and appeals are followed up for prompt reimbursement.
Help with insurance authorization process, ensuring all necessary authorizations obtained with limited to no delays.
Processed Accounts Receivable deposits, accurately recording and reconciling financial transactions.
Implementation of cross-training teams to increase patient satisfaction through process improvement.
Develop and implement policies and procedures that support the finances of the hospital.
Enhanced productivity by developing a comprehensive system with departmental support, resulting in a 15% reduction in time spent on non-productive tasks by the business operations team.
Establish annual financial goals to use as benchmarking based on YTD operational data.
Texoma Medical Center- Denison, TX
Business office-Admissions Manager
August 1993-November 2019
Oversaw day-to-day financial operations by monitoring processes to increase revenue and accounts receivable.
Developed and implemented a comprehensive data-driven strategy for global pricing, leading to a 25% improvement in payor reimbursement.
Coordinate the preparation of the annual budget, achieving a 7% reduction in overall expenses by finding cost-saving opportunities and negotiating better terms with the outsource/collect agencies.
Implemented a new onboarding and training program to improve employee satisfaction scores.
Managed all major payor’s activity by preparing reports to track/trend denials and reimbursement.
Managed all patient account questions related to dates of service and out-of-pocket balances.
Performed audits to reconcile out/inpatient billing discrepancies.
Constructed, reviewed, and kept reporting data records of billed claims.
Reconcile daily general accounting invoices including accounts receivable and accounts payable.
Registration admissions overflow.
Special Skills:
1.Leadership
2.Communication
3.Ability to work under pressure.
4.Decision Making
5.Time Management
6.Self-Motivation
7.Conflict Resolution
8.Adaptability
9.Teamwork
10.Creativity
References:
Shelle Diehm, Former CFO- North Texas Medical Center
1900 Hospital Blvd
Gainesville, TX, 76240
Dr. Hattie Powell, Phd Director of Secondary Partnerships & Initiatives-East Texas A&M University Commerce
2600 W. Neal St.
Commerce, TX. 75428
******.******@*****.***
Alice Fleetwood, VP Revenue Cycle- Community Hospital Corporation
7950 Legacy Dr.
Suite 1000
Plano, TX. 75024
**********@***.***
Jim Jones, Former Director-Texoma Medical Center
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