Supply Chain Project Management

COMPETENCIES

Project Management

Business Process Analysis

Process Documentation

Process Role Mapping

Training/Development

Risk/Fit Assessment

Strategic Planning

Team Leadership

Organizational Design

TECHNICAL SKILLS

SAP R/3 (SD, MM, LE, FI, BW & EDI), SAP CRM/CIM, SAP e-Sourcing (Rfx)

Salesforce, Tableau, SharePoint, Hyperion, Medallia, Taulia, QlikView

MS Office (Access, Excel, PowerPoint, Word, Visio, Macros)

oDatabase Query/Tables & Chart/Report Dashboards

PROFESSIONAL EXPERIENCE

SABIC Innovative Plastic USA LLC-Houston 2019 – 2025

Global Master Data, EDI and Web Portal Analyst (April 2019 – April 2025)

Managed daily Master Data Governance tasks for critical commercial business processes, handling customer master data inquiries, account creation, SAP field accuracy, and EDI connections.

Led cross-functional onboarding of new EDI functionalities, transitioning customers between SAP systems.

Served as the primary contact for technical and process-related EDI inquiries.

Supported EDI testing, driving necessary revisions, documentation, and training in the user acceptance phase.

Analyzed Specialty Web Portal customer data to identify trends, guide business decisions, and improve customer experience.

Provided commercial teams with training, documentation updates, and improvement testing.

Delivered regular data analysis and metric tracking to management, identifying patterns and inconsistencies

SpectraForce Technologies (Halliburton) 2018 – 2019

Global Master Data Analyst (October 2018 – January 2019)

Supported and executed daily tasks relating to finance and accounting business processes and applications that were critical to the organization.

Executed customer and vendor master data existing financial and analytical models and business processes, which includes master data creation and changes, extensions, EDI connections, etc.

Provided knowledge of SAP FI module, Customer Master and Vendor Master screen views, various master data fields/tables and their meaning, usage and impact on business processes and reporting functions to develop documentation and materials to support outsourcing of business processes and FTE training.

Executed analysis of data and reporting elements for business applications and reporting tools to support corporate finance teams with the month-end close process and other finance processes, including metric tracking to discover patterns, inaccuracies and inconsistencies.

Metasys Technologies (LyondellBasell) 2017

Global Master Data Analyst (July 2017 – October 2017)

Efficiently processed 50+ daily Global Master Data vendor inquiries, including requests to create, change, extend, block/unblock company codes and purchase organizations, adhering strictly to audit compliance standards.

Conducted comprehensive cleanup of SAP database vendor master files, resolving obsolete records, duplicate entries, and formatting inconsistencies to maintain data accuracy and integrity.

Leveraged SAP BW reports to analyze performance metrics, identify areas for operational improvement, and support continuous quality enhancement initiatives.

Primary Services (Halliburton) 2014 – 2016

Global Master Data Analyst (January 2015 – May 2016)

Managed Global Master Data Customer setups/amendments, including SAP connectivity and UAT testing.

Executed 50+ daily master data inquiries (create, modify, activate/deactivate) per business process.

Administered 25 SAP EDI relationships daily, troubleshooting issues and mapping errors.

Performed monthly updates to customer hierarchy using SAP BW reports.

Collaborated on mass data uploads, balancing SAP constraints and meeting service targets.

Achieved $170,000 FTE savings through efficiency improvements and enhanced customer experience.

Consolidated and analyzed SAP financial data to support month-end and other finance processes.

Operations & Performance Analyst (August 2014 – December 2014)

Conducted supplier validation and onboarding for 1,362 vendors as part of the Dodd-Frank Act compliance review, ensuring conflict-free mineral sourcing.

Oversaw supplier performance evaluations via SAP e-Sourcing, managing compliance for 200+ vendors and implementing corrective actions for SLA alignment.

Onboarded 529 suppliers to the Taulia Purchase-To-Pay I-Portal, driving platform adoption and operational efficiency.

Ensured data accuracy for vendor agreements in SAP before HCM migration, supporting consistent business operations.

Shell Oil Company 2003 – 2013

OTC Business Performance Analyst (January 2011 – December 2013)

Executed, interpreted and summarized 300 VOC experience responses and presented Customer Survey KPI results to all lines of business monthly, as well as communicating process improvement suggestions.

Saved 88 analytical hours by automating a manual SAP report data transfer process.

Corrected 40% of the non-delivered survey addresses, increasing response rate by 15%.

Reduced unsatisfactory customer survey response time from 4 days to 1.

Implemented positive/negative customer feedback process, administered notifications, database tracking, and trained 16 global resolution owners on Salesforce database.

Performed daily administration and support of Salesforce database, including but not limited to user management task, training new and existing users, liaised between Sales, IT team to solve user’s problems.

Downstream 1 Business Expert (January 2010 – December 2010)

Lead the implementation of the Key Accounts Knowledge Expert model eliminating non-valued activities from two sales representatives, freeing up 15% sales time.

Redesigned the Proof of Delivery retrieval process using LEAN methodology resulting in 98% reduction of duplicate request and improved turnaround time from 10 days to 2.

Designed and instituted an all-in-one quick reference guide for virtually training a global network of 87 key business focal points across 3 countries.

Identified and resolved 5 non-compliant SAP CRM workflow activities and provided additional training resulting in an outstanding compliance audit.

Business Analyst, DS1 StBC GSAP E2E (January 2007 – December 2009)

Validated deployment for 7 designated functional areas impacting over 3,000 employees.

Performed 200+ connected application test variations pinpointing and modifying 27 failed process test requiring workaround/step-out documentation.

Mitigated 57 transition issues allowing on-time Global SAP CRM/CIM Go-Live implementation.

Lubricants Customer Service Supervisor (October 2003 – December 2006)

Underspent an allocated budget of $844,000 returned 20% to the organization.

Increased Passenger Car Motor Oil sales by 12.7%.

Developed and documented 5 KPI metric reports allowing management to effectively monitor on average 92,000 weekly calls administered by 273 agents.

Recruited and developed 42 new hires in an intense 30-day training course maintaining established operational dashboard KPIs.

EDUCATION

Accounting and Business Management, University of Houston

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