United States CSR
Resume:
Summer Knight
Front Desk Receptionist
Lancaster, South Carolina, United States
*********.*********@*****.***
SUMMARY
I am a dedicated employee with years of customer service experience. I am an expert in industry protocols with proven history of leading shifts with excellent guidance and employee leadership. I am trustworthy, receptive, and organized.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
WORK EXPERIENCE
March 2021-April 2023
Front Desk Receptionist
* Confirmed appointments, communicated
* with clients and updated client records.
* Managed multiple tasks and met
* time-sensitive deadlines.
* Answered high-volume, multi-line telephone,
* directing callers to appropriate company * personnel.
* Provided clerical support to company
* employees by copying, faxing and filing * documents.
* Checked in and out patients, including * cleaning and restocking room September 2020-March 2021
Assistant Store Manager
Dollar General
Lancaster, South Carolina, United States
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Rotated merchandise and displays to feature new products and promotions.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Supervised and evaluated staff enabling them to improve skills, achieve daily objectives and attain advancement, increasing customer satisfaction ratings. August 2019-March 2020
Product Packer
Drake Precision Dental Laboratory
Charlotte, North Carolina, United States
• Conducted inspections of both incoming and outgoing shipments to support quality assurance goals.
• Achieved production targets by maintaining high productivity levels and communication with team members regarding orders and fulfillment.
• Protected materials for transport by correctly packaging products in boxes and trays.
• Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to the tracking system.
January 2019-January 2020
Receptionist
Dr Pappert
Charlotte, North Carolina, United States
• Corresponded with patients, other offices, and suppliers through email, telephone or postal mail.
• Answered large volumes of incoming calls daily to resolve patients' issues, schedule and confirm appointments, and update records.
• Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
• Provided clerical support to company employees by copying, faxing, and filing documents. November 2013-December 2018
Dental Assistant
Kids First Dental and Braces
Lancaster, South Carolina, United States
• Educated patients by giving oral hygiene, plaque control and postoperative instructions.
• Performed general chair-side duties to assist with various procedures, including general and ortho procedures.
• Took dental images following strict patient protection rules.
• Prepared bills and received payments for dental services by completing insurance forms, verifying insurance information and maintaining records.
• Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
May 2010-November 2013
Assistant Manager
Burger King
Waxhaw, North Carolina, United States
• Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
• Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Recognized and formally acknowledged
• outstanding staff performance to boost company morale and productivity.
• Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
March 2008-October 2010
Cleaner
Charge Cleaning
Monroe, North Carolina, United States
• Delivered quality customer service to address urgent needs and cleaning requests.
• Promoted building security by locking doors and checking electrical appliances for safety hazards.
• Used time management and efficient cleaning methods to meet deadlines.
• Worked on a cleaning team to service residential homes, offices, and construction homes. EDUCATION
-Current
High school diploma
Parkwood High School
Monroe, North Carolina, United States
High school diploma
Parkwood High School - Monroe, NC
-Current
Certification in Dental
Palmetto School of Career Development
Rock Hill, South Carolina, United States
Certification in Dental assistant and front office Palmetto School of Career Development - Rock Hill, SC SKILLS
Fax Machines Veterinary Medicine Customer Relations Customer Satisfaction Customer Support/Service Quality Assurance Record Keeping Food Preparation Construction Electricity Time Management Accounting Detail Oriented Automotive Repair and Maintenance Data Entry Data Quality Dental Laboratory Radiography Finance HIPAA (Health Insurance Portability and Accountability Act) Infection Control Leadership Medical Billing Medical Imaging Microsoft Word Negotiation Skills Organizational Skills Profit & Loss Retail Sales Team Player Multitasking Patient Assessment Outpatient Care Fast Food Photocopy Records Management Retail Management Performance Reviews Promotional Programs Develop and Maintain Customers People Management Credit Cards Order Picking/Packing Material Moving Order/Customer Fulfillment Calendar Management Problem Solving Skills Call Volume Medical Treatment Inventory Levels Patient Education Orthopedics Order Supplies Patient Follow-up Inventory Management Food Quality Identify Issues Food Services Waitressing Cook Dishes Food Flavor Housekeeping/Cleaning Residential Construction Employee Orientation Documentation Review Laboratory Administrative Skills CERTIFICATIONS
Certification in Automotive Repair
Infection Control
Dental Assistant
Medical billing
HIPAA
HONORS & AWARDS
outstanding staff performance to boost company morale and productivity LANGUAGES
English - Intermediate
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
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