Customer Service Representative

Professional summary

Customer Service Representative with over 10 years of experience delivering

exceptional support in both healthcare and retail settings. Demonstrates strong multitasking and communication skills, effectively resolving inquiries and enhancing customer satisfaction. Proficient in cash handling, loan processing, and visual merchandising, with a commitment to optimizing service delivery and ensuring client comfort.

Skills

Loan Processing

Multitasking

Visual Merchandising

Planogram Execution

Accurate Counting

Customer Engagement

Healthcare Coordination

DME Coordination

Payment Negotiation

Cash Handling

Telephone Etiquette

Customer Service

Order Fulfillment

Insurance Verification

Beatrice Harris

Customer Service Representative

Monroe, LA 71203, Monroe, US, 71203 / 318-***-**** / ***************@*****.*** Employment history

Customer Service Representative, Lincare

JUN 2024 - PRESENT,MONROE, LA

Loan Specialist, OneMain Financial

APR 2023 - FEB 2024,WEST MONROE, LA

• Assisted customers in determining which products best fit their needs based on budget constraints.

• Provided superior customer service by responding promptly to inquiries and resolving problems quickly.

• Contacted borrowers with delinquent accounts to obtain payment in full or to negotiate repayment plans.

• Approved loans within specified limits and referred loan applications outside those limits to management for approval.

• Served as primary point of contact for customers throughout the entire loan process from pre-qualification to closing.

• Participated in training sessions designed to update staff members on changes in industry standards or laws governing consumer lending practices. Customer Service Associate/Cashier, Dillard's

AUG 2013 - DEC 2022,MONROE, LA

• Maintained high standards of customer service during high-volume, fast-paced operations.

• Performed store opening and closing duties as required.

• Demonstrated excellent customer service skills while processing payments, helping customers find items and answering questions.

• Answered incoming calls promptly and professionally following established guidelines.

• Processed returns, exchanges, and refunds in accordance with store policy. Deliver exceptional customer service at Lincare, resolving inquiries promptly and ensuring patient satisfaction. Collaborate with healthcare teams to optimize care delivery.

Providing assistance to patients with their DME healthcare services and demonstrates equipment usage.

Provide empathetic support to patients, while addressing their concerns and ensuring comfort with DME services. Tailored communication to individual needs. Coordinate with healthcare teams to streamline DME services, enhancing patient care and satisfaction.

• Trained new cashiers in the use of cash registers and processing payments.

• Counted cash drawers at beginning of shifts to verify correct amounts. Merchandise Associate, Kohl's Department Store

AUG 2012 - AUG 2013,MONROE, LA

• Stocked product and maintained displays according to merchandising standards.

• Performed regular price checks and item adjustments on merchandise displays.

• Efficiently operated cash register, scanners, wrapping machines.

• Disassembled and removed old store fixtures and assembled new fixtures according to store schematics.

• Ensured that products were properly labeled according to price point and size. Assistant Merchandising Manager, ULM Bookstore

JAN 2008 - AUG 2011,MONROE, LA

• Organized special events such as window displays or seasonal promotions to attract customers into stores.

• Ensured that merchandise was displayed properly according to planograms provided by the vendor.

• Assisted buyers in selecting appropriate merchandise for each season's collection.

• Administered online purchasing systems.

• Maintained accurate records of orders placed, deliveries received, and returns sent back, using computer software programs like Excel or Access. Jewelry Sales Associate, JC Penney

APR 2003 - SEP 2006,MONROE, LA

• Identified opportunities for upselling additional products or services during transactions.

• Gained extensive knowledge of jewelry products and services, including gemstones and metals.

• Processed special orders for custom pieces according to customer specifications.

• Opened and closed cash registers, balanced cash drawers, and made deposits.

• Arranged and display merchandise to promote sales.

• Offered to open and put purchase on customer's store credit account. Education

High School Diploma, Carroll High School

MAY 2002,MONROE, LA

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