Data Analytics Senior Technology
Resume:
WILLIAM GOLLIHAR
Senior Technology/NOC Manager Driving Innovation at Edge-to-
Edge Network Insight Center Achieved 25% Improvement in System Response Times & 98% SLA Compliance Former Senior NOC & ORAN Manager
*******.********@*******.*** https://www.linkedin.com/in/william-gollihar-3b80b5234/ EXPERIENCE
Senior Technology/NOC Manager Network
Surveillance, AI Integration, DevOps, Data Analytics Crystal Equation Corporation
10/2023 - Present Colorado Springs, CO
Managed a team of technocrats to drive technology innovation through the Edge-to-Edge Network Insight Center (E2NIC/*NOC) for Crystal Equation (CE) and Walmart (WM). Led a cross-functional team of 20 professionals in the development and operations of E2NIC, including Fault Incident Management (FIM), Network Surveillance (NS), Incident Management (IM), DevOps, Vendor Performance, and Data Analytics. Directed the operations of E2NIC, overseeing the integration of Walmart’s AI with vendor systems and implementing Key Metrics Indicators (KMI), KPIs, SLAs, and SLOs.
Achieved a 25% improvement in system response times and a 98% compliance rate with vendor SLAs through strategic project execution.
Pioneered the first AI-based E2NIC in the U.S., enhancing technology innovation within the organization.
Leveraged AI for real-time analysis, resulting in a 30% reduction in incident resolution time.
Managed critical functions in IM, FIM, and NS, handling over 1,000 incidents per month with a 95% resolution rate within SLA targets. Senior NOC ORAN Manager Cloud Native Networks,
Open RAN, 5G Solutions, Network Optimization
DISH Wireless Holding LLC
07/2022 - 11/2023 United States
Successfully managed the first Cloud Native Open RAN platform in the U.S., overseeing the deployment of cutting-edge telecommunications infrastructure. Focused on driving innovation and ensuring the seamless integration of advanced cloud technologies into the RAN ecosystem.
Achieved a 25% reduction in network latency and improved overall system efficiency by 20% under my leadership.
Collaborated with a talented team, prioritizing teamwork and the execution of high-impact projects, resulting in the platform supporting over 1 million active users while maintaining industry- leading performance standards.
Leveraged the unique resources of a premier tech innovation location to remain at the forefront of the industry. Continuously optimized processes and embraced new technologies to set the standard for cloud-native telecommunications solutions in the U.S.
SUMMARY
As a Senior Technology Manager at Crystal
Equation Corporation, I lead a team of 16+
professionals to drive innovation through the
Edge-to-Edge Network Insight Center (E2NIC).
My role involves managing fault incident
management (FIM), network surveillance (NS),
and incident management (IM), as well as
overseeing DevOps, vendor performance, and
data analytics. By integrating Walmart’s AI into
vendor systems and optimizing performance
metrics, we improved system response times
by 25% and achieved 98% adherence to vendor
SLAs. This keeps our organization at the
forefront of network innovation.Before this, I
served as Senior NOC ORAN Manager at DISH
Wireless, where I helped launch the first Cloud
Native Open RAN platform in the U.S. This
reduced network latency by 25% and increased
system efficiency by 20%, supporting over 1
million active users while maintaining high
performance. My focus on collaboration and
teamwork was key in delivering impactful
projects and setting new benchmarks in cloud-
native telecommunications.At AT&T, I managed
operations across 30 facilities, leading teams to
enhance service reliability by 30% and boost
customer satisfaction by 25%. I’ve focused on
operational excellence and team productivity
throughout my career, consistently delivering
innovative solutions that drive business
success and improve customer experiences.
KEY ACHIEVEMENTS
System Response Improvement
Directed operations and improved
system response times by 25% for a
major corporation.
Achieved High SLA Compliance
Led a team achieving 98% compliance
with service-level agreements within one
year.
Pioneered AI-Based Center
Launched first AI-based center,
enhancing tech innovation and cutting
incident resolution by 30%.
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EXPERIENCE
Area Manager, Mobility Operations Project
Management, Fleet Optimization, Team Leadership
AT&T
07/1995 - 07/2022
AZ, CA, NM, CO, ID, UT, WY, MT, WA, OR, ND, SD, IA, NE, MN, & HI Pacific Bell Telephone, now AT&T, provides telecommunications services. Managed extensive network operations and mobility functions, achieving top service reliability and customer satisfaction. Managed operations for POTS, special services, data services, and power equipment across 218 Central Offices.
Led 14 managers and 138 technicians, securing top-three KMI ranking, enhancing efficiency by 20%.
Increased team productivity by 15% through effective scheduling, hiring, and training initiatives.
Supervised installation and maintenance for 5G and data services with 56 technicians across 28 MTSOs.
Achieved national top KMI, boosting service reliability by 30% and customer satisfaction by 25%.
Directed 57 technicians across 30 facilities, enhancing operational effectiveness across multiple states.
Director, Laser Development R&D, Optical
Engineering, Product Development, Technology
Innovation
Biolase Technology
05/1990 - 07/1995 San Clemente, CA
As the Director of Laser Head and Delivery Systems, I led a dynamic team of 27 professionals in developing high-power specialty lasers for diverse medical applications, including ophthalmology, spine surgery, dental procedures, and heart surgery.
Led a dynamic team of 27 professionals in developing high-power specialty lasers for diverse medical applications. Spearheaded the launch of seven innovative products over five years, expanding portfolio and enhancing market presence. Drove a 15% increase in product efficiency and accelerated time-to- market through leadership in project management and cross- functional collaboration.
Achieved 128 patents, five independently secured and transferred to Biolase, driving intellectual property development. Implemented best practices in research and development, achieving a 20% reduction in development costs while maintaining high-quality standards.
Authored and co-authored significant publications, including 'Optical Engineering Vol. 2375.'
Presented pivotal research on laser-mediated cardiac therapies at esteemed conferences.
EDUCATION
Bachelor's degree, Electrical Engineering
Practical School
04/1984 - 07/1988
PROJECTS
E2NIC
11/2023 - Present Location
Edge to Edge Network Insight Center - AI
What was a successful outcome of your work? (e.g. Raised $3,000 for the charity)
KEY ACHIEVEMENTS
Cloud Platform Leadership
Oversaw cloud platform supporting 1M
users, reducing latency by 25% and
efficiency by 20%.
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PROJECTS
DISH Wireless 70%
Date period Location
Successfully implemented and upgraded the NOC and the GRC within the past year, allowing Dish wireless to meet the 70% population coverage mandated by the FCC.
What was a successful outcome of your work? (e.g. Raised $3,000 for the charity)
SKILLS
Agile Application Development
IT Infrastructure Design
Data Center Infrastructure
Data Analytics
Data Center Architecture
Agile Leadership
Data Center Management
Infrastructure Management
Presentation Skills
Software Defined Networking
Product Lifecycle Management
SD-WAN Networking Technology
Computer Science
Written Communication
Technical Project Management
Skilled Multi-tasker Project Plans
Identifying Trends
Knowledge Sharing
Corrective Actions
DevOps Management
Leadership & Team Management
AI Implementation & Integration
Fault Incident Management (FIM)
Network Surveillance (NS)
Incident Management (IM) Multicast
IP VPN EIGRP
Key Performance Indicators
Team Management Social Influence
Engineering Management
IT Infrastructure Management
Key Metrics Attention to Detail
Data Analysis
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