Human Resources Employee Relations
Resume:
Emilia García
***** ******* *** ****** ** *****
Mobile 347-***-****
*********@******.***
Human Resources Generalist
Experienced HR professional with over 15 years in the hospitality industry, specializing in team development, recruitment, employee engagement, and implementing HR strategies that enhance operational efficiency and foster a positive work environment. Adept at managing multiple HR functions across diverse teams, supporting managers and employees, and ensuring compliance with company policies and legal regulations. Passionate about creating a supportive, high-performance culture and improving employee satisfaction and retention.
Key Skills & Areas of Expertise:
• Employee Recruitment & Onboarding
• Staff Training & Development
• Employee Relations & Conflict Resolution
• Performance Management & Appraisals
• HR Policy Implementation & Compliance
• Labor Law & Employee Benefits
• Employee Engagement & Retention Strategies
• HR Administration & Record Keeping
• Team Leadership & Coaching
• Organizational Development & Change Management
• Multi-site HR Operations
• Diversity & Inclusion Initiatives
Professional Experience
Ramses Madrid – May 2024
Consultant
Supported the restructuring and growth of the HR
department for a hotel and spa operation. Led training sessions for managers in effective recruitment, employee relations, and performance management. Partnered with leadership to implement HR best practices to enhance employee satisfaction and optimize staffing levels for efficiency.
Rostik CIS, Central Europe – 1989 – 2024
SVP Corporate Management & Director of European
Regions
Led HR functions across multiple international locations, ensuring alignment with company goals and local labor laws. Responsible for recruitment, employee development, training, and employee relations. Focused on fostering a positive company culture, reducing employee turnover, and improving performance metrics.
Key Achievements:
• Introduced HR strategies that improved employee
retention by over 70%, reducing turnover and
increasing overall satisfaction.
• Led recruitment efforts, including sourcing,
interviewing, and hiring staff for a variety of positions across multiple locations.
• Trained and developed employees, enhancing skill sets and leadership capabilities, resulting in higher
employee engagement and performance.
• Managed HR processes for 9,000+ employees,
including overseeing payroll, benefits administration, and performance appraisals.
• Created and implemented recognition programs that enhanced employee morale and productivity.
Additional HR Experience (Multiple Roles)
• Worked closely with department managers to resolve employee issues, mediate conflicts, and improve
overall team dynamics.
• Ensured compliance with local labor laws and
regulations across multiple regions, handling audits and legal issues as needed.
• Led initiatives aimed at improving work-life balance, employee wellness, and fostering an inclusive and
diverse workplace.
• Supported organizational change management
initiatives, helping employees transition through
restructuring and business transformations.
Education
• Postgraduate Certificate in International
Hospitality & Service Management – Glion Institute of Higher Education, Switzerland
• Certificate in International Spa Management –
HCB Associates, Hong Kong
• Postgraduate Studies: Auditor & Customs
(Specialty) – Experimental University of Tachira,
Venezuela
• Bachelor of Science in Economics, Finance, &
Financial Management Services – Venezuela Central
University, Venezuela
Certifications & Professional Development
• Certified Professional Coach, iPEC Coaching, US
• Management Course for Presidents, American
Management Association (AMA), US
• Continuing Education Units (CEU)
Languages
• English (Fluent)
• Spanish (Fluent)
• Russian (Intermediate)
Awards & Recognitions
• Hero Award (2018)
• Franchisee of the Year (2016)
• WAO Pin - Walking Over Water Exceptional
Results (2016)
• Partner Recognition (2014)
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