Support Specialist Quality Assurance

CHRISTOPHER HENSGEN

***********@**.**.***

262-***-****

Burlington, WI 53105

Summary

Dedicated and hard-working individual who is studying to be Computer Support Specialist and has a desire to work in the profession while completing his education.

Skills

Hardware and Software Support Relationship Building

Microsoft Operating Systems up to Windows 11Delegating Work

Cisco Packet Tracer Mentoring and Coaching

Front Page Quality Assurance

Microsoft Office 365 Suite Staff Training and Onboarding

Oracle Virtual Box Employee Training

Team Development Training and mentoring

Inventory control Cash Handling

Experience

Arby's Mukwonago, WI

Shift Manager

Education

01/2024 - Current

KFC Antioch, IL

General Restaurant Manager 09/2018 - 07/2021

Arby's New Berlin, WI

Assistant Manager

07/2021 - 01/2023

Open and setup Cash register drawers, count money in the safe

Draw up the daily food prep sheet, order new food inventory

Account and balance previous days use of food and service materials

Deposit proceeds from the prior day's business

Manage Associates on multiple shifts

Closing, count all food inventory, count all cash and credit proceeds, draw up deposits

Ensure that the store is clean and ready to use the next day.

Duplicate duties as bullet points above listed for Arby's

Hiring and training of Associates on multiple shifts

Completed work schedule for all staff

Create and maintain a weekly budget

Ensure sales targets were accomplished on a weekly and monthly basis

Gateway Technical College Elkhorn, WI

Associate degree in Associate of Applied Science IT Computer Support

Honors: Dean's List - First Semester of 2023, Fall Semester of 2023, Spring Semester of 2024, Gateway Learning Success Excellence Award, Nominated for the Red Hawk Scholar Award GPA: 4

Volunteer Experience

Tutoring IT classmates

IT Instructor Class Assistant

President of the Gateway Computer Professional United Club

Volunteer at my local Church for IT and AV solutions

Kenosha County 4H

Racine County Fair Volunteer Ticket Sales

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