Customer Service Specialist
Resume:
Benita Stinson
*************@*****.***
Professional Objective
To obtain a Professional Customer Service Position utilizing my extensive experience and training to contribute to learning, success, and productivity.
Qualification Summary
12 years of Customer Service/Management Experience
Excellent working knowledge using Microsoft Office Suite.
Ability to train, motivates, and supervises customer service employees.
A team player with proven leadership, strong sense of responsibility, dependable, self-starter, and problem solver.
Develop plan, conduct audits and variance analyses, process payroll, collections, filings, and maintain/update accurate customer profiles.
Employment
CenturyLink, Bossier City, LA 2015-Present
Customer Service/ Security Guard
Assist guests any security issues
Greet customers during events
FMS Janitorial, West Monroe LA 2015-2016
Janitorial
Maintain the cleanliness of buildings
Vacuum, dusting, sweeping, buffing, mopping
Teleperformance, Shreveport, LA 2015-2016
AT&T Customer Service Specialist
Resolved customer issues involving billing, payments, and other issues
Maintain customer retention
Security Finance, Bossier City, LA 2010-2014
Assistant Manager
Resolved customer issues involving billing, payments, and other issues; Process loans application and loans.
Quickly and effectively solve customer challenges.
Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
Collections on pass due accounts that are 30, 60, 90 days outstanding.
Maintain customer retention; time management, heavy cash handling, skip trace.
Daily closings as well as month end closing.
Verizon Wireless, Shreveport, LA 2006-2010
Customer Service Specialist
Resolved customer issues involving billing and payments.
Performed programming and troubleshooting.
Served as team leader in the absence of supervisor. Coached employees on meet performance requirements.
Maintained customer retention.
US Support Company, Shreveport, LA 2005-2006
Bellsouth Outbound Customer Service Specialist
Tracked orders and resolved various billing issues.
Carried out ordering and tracking completion of order.
Processed payments.
Chevron Corporation, Shreveport, LA 2002-2005
Assistant Manager
Supervised 10 team members.
Recruitment, trained, performed oral and written evaluation.
Performed daily revenue financial tracking and reporting.
Maintained strict quality control standards.
Accountable for asset protection and inventory control.
Education
Booker T. Washington High School, Shreveport, LA
1994
Diploma
University of Phoenix, Phoenix, AZ
Business Management
2009-Present
References Furnished Upon Request
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