Customer Service Technical Support

Seeking part-time employment opportunities to match my excellent skills and experience:

Coldwell Banker Realty 2020-

Licensed Realtor. Member of National Association of Realtors, Florida Realtors and Miami Realtors. Multi-Million Dollar Producer. 5-Star Rated on Zillow and Realtor.com. SFR, ABR. RSPS, HFR, SRS Certified.

BrokerNation Real Estate 2019-2020

Licensed Realtor. Member of National Association of Realtors, Florida Realtors and Miami Realtors.

CellAntenna Corporation 2015-2019

Project Manager/Interference Mitigation Specialist/DAS Technical Support

Coordinate carrier-requested small cell, DAS, HetNet and network extender installations. Provide radio frequency interference mitigation services to wireless carriers, governmental entities and the private sector. Assist DAS customers with troubleshooting and service call dispatching.

Signal Finders, LLC 2012-2015 Operations Manager

Responsible for managing operations including generating quotes for service requests, dispatch scheduling, management of field engineers and office staff. Technical duties include monitoring the AT&T network for interference events, creating and updating FCC filings, Zendesk ticketing system and photo gallery records for dispatch documentation. Communication between offending parties, AT&T’s Legal Department and the FCC to ensure interference abatement. Update AT&T engineers and management on status of dispatch investigation and completion. Rapid, professional communication with clients regarding the resolution of their service complaints.

Lowe’s Home Improvement Centers 2006 – 2012 Department Manager – Customer Service & Administration

Responsible for scheduling, training, coaching and performance reviews for a team of 26 employees, including cash office, customer service, returns, head cashiers and cashiers for a store with annual sales revenue of $24 million. Back up to human resources manager and store manager, key holder for entire store.

Day Trader 2003 - 2006

Cingular Wireless (Bellsouth Mobility) 1989 – 2003

Area Manager – Customer Technical Support

Responsible for hiring, training, coaching and performance reviews for a team of 13 managers. Responsible for scheduling and call center management for location with 400 employees. Coordinated all interdepartmental relations to facilitate day-to-day operations for the region.

Skills

Management, managing diverse employees, multi-tasking in fast-paced environments, project management, customer relations, negotiation skills, public speaking, expert written and verbal communication, proficient use of Word, Excel, PowerPoint, Keynote, Mac and PC, email, use of proprietary software, professionalism, leadership, teamwork, training, customer service, interdepartmental coordination, Zendesk, Sharepoint, data analysis.

Education

Bryant University, Smithfield, Rhode Island. BS Business Administration

Gold Coast School of Real Estate

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