High School Customer Service

Location:

Hixson, TN

Posted:

January 31, 2025

Contact this candidate

Resume:

Shinerra Benford

423-***-****

**********@*****.***

With the useful skills I have gained in my tenure of employment; I am seeking employment in a place not only where I have room to grow, but a place where I can integrate strategies to further enhance the customer experience. Education

August 2010-April 2012

Miller Motte Technical Community College

Graduated with a degree in medical assisting

August 2002-May 2006

Howard High School

Graduated with my high school diploma

Experience

June 2018- January 2019

North American Credit Services

Medical Billing Specialist

Chattanooga, TN

● Oversaw the calculating and collecting payments for medical procedures and services

● Updated patient data

● Developed payment plans

● Prepared Invoices

● Ensured patients were billed quickly and accurately August 2018-December 2018

WR Community Services

Chattanooga, TN

Caregiver

● Helped clients successfully complete their ADLs (activities for daily living) such as, bathing, bathroom, grooming, taking medication and sometimes housework

● Accompanied clients to doctor, visits and social outings.

● Basic food preparation

● Certified in CPR and First Aid

● Remained dedicated to giving the best possible care

● Documented and communicated with nurses and patient’s family regarding any changes with the patient

May 2014- July 2018

Convergys

Chattanooga, TN

Customer Service/Retention Representative

● Assisted new satellite television customers with customizing their package to include the channels that fit their needs

● Upsold different premium channels

● Provided payment arrangements as well as self-help options

● While in retention it was my job to not allow the customer to cancel their service either by applying a discount on their bill and/or free premium items August 2009-February 2011

Wilkins Research

Chattanooga, TN

Telephone Interviewer

● Gathered information and opinions through market research surveys from people around the country

● Contacted individuals and asking a series of scripted questions over the telephone

● Delivered quality and outstanding customer service Skill Set

Multi-Line Phone System

Data Entry

Charting

Communication via email, letter and handwritten notes Career and job preparedness certified

References

Lois Martin