Warehouse associate, picker/packer
Resume:
Maaraam Lott
************@*****.***
Morrow, GA 30349
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Skills
•Data Collection
•Complaint resolution
•Product Knowledge
•Inbound and Outbound Calling
•Problem Resolution
•Customer consulting
•Quality Control
•Adaptive team player
•Computer Proficiency
•Positive and professional
•Report creation
•Inventory Tracking
•Attention to Detail
•Data Entry
Experience
MATERIAL HANDLER 08/2024 - Current
Geodis - College Park, GA
•Receives and distributes incoming materials to designated areas.
•Inspects materials for any damages or defects upon receipt.
•Verifies accuracy of shipments against purchase orders and invoices.
•Prepares outgoing shipments by packaging, labeling, and loading onto delivery vehicles.
•Sorts cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
•Packs boxes and stock using organizational guidelines.
•Uses scanners to track parcel information, condition or receipt.
AUDITOR 11/2023 - 06/2024
GXO Logistics - Austell, GA
•Reviewed and evaluated internal control systems, financial records, and accounting systems to ensure accuracy of information.
•Conducted risk assessments to identify potential areas of fraud or non-compliance.
•Assisted in preparing audit plans based on established objectives and standards.
•Provided guidance on improving internal controls over business processes.
•Ensured timely completion of all assigned tasks within set deadlines.
PICKER/PACKER 03/2023 - 11/2023
Future Forwarding - Hapeville, GA
•Utilized hand-held scanners to scan barcodes and enter data into the system.
•Labeled, sorted, and organized packages for efficient delivery.
•Inspected merchandise for damages or defects prior to packaging it up for shipping out.
•Packaged fragile items with protective padding to prevent damages during shipments.
•Reviewed packing slips and other documentation to properly box requested items for shipment.
PACKAGE HANDLER 04/2022 - 03/2023
FedEx - Ellenwood, GA
•Scanned and sorted packages according to destinations and service type using handheld scanner.
•Inspected packages for damages or defects and recorded any issues found.
•Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
•Delivered parcels to homes and businesses within specified time frames.
CUSTOMER SERVICE REPRESENTATIVE 06/2021 - 07/2022
Kroger - Lake City, GA
•Answered customer inquiries and provided accurate information regarding products and services.
•Provided excellent customer service to resolve customer complaints in a timely manner.
•Gathered customer feedback through surveys and used the data to improve customer service.
•Tracked orders from start to finish to ensure timely delivery of goods or services.
•Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
•Answered inbound calls, chats and emails to facilitate customer service.
•De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education and Training
Morrow High School - Morrow, GA High School Diploma
06/2022
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