Customer Service Data Entry

KAYNN DAVIS-HILL

PO Box ***** Jacksonville, FL **203 904-***-**** adzzzd@r.postjobfree.com

OBJECTIVE

Procure a challenging customer service/help desk position that allows me to use the people skills and problem solving abilities that I have gained to contribute to the success of an organization. EXPERIENCE

Allstate – Jacksonville FL

Express Claims Customer Care Specialist July 2021 - Current

• Explain the claim process to customers

• Make and maintain a connection with the customer by understanding their needs and meeting their expectations

• Serve customers with empathy and compassion

• Provide information to customers on claim status and answers inquiries on existing claims

• Contact or receive contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards

• Generate and send appropriate forms to insured/claimant for completion

• Approve and process claims payments

• Schedule auto and/or property inspections

• Assist with rental car as needed

• Receive, screen and route incoming telephone calls and other electronic correspondence

• Complete all necessary forms and document all actions taken into the claim at every touchpoint

• Use online resources and claims knowledge to assist customers with claims-related concerns of varying complexity Federal Express – Jacksonville FL

Customer Service/Courier March 2004 – July 2021

• Respond to internal customer requests and inquiries, deliver and receive of packages on a timed schedule, communicate with dispatchers and monitor and update daily operations based on company needs. Everbank Treasury Department- Jacksonville, FL

Data Entry Processor March 2003 – March 2004

• Process checks for mortgage closings, client services, filing and entering data Humana Health Insurance Company- Jacksonville, FL

Claims Adjuster

• Handle customer service needs by processing payments and/or adjustments of all claims from basic to complex utilizing established guidelines.

EDUCATION AND SKILLS

• Texas Southern University – Houston, TX

• Undergraduate studies in Elementary Education

• TRW/Transunion/Equifax Credit Bureau Certified

• Knowledge of CPT,IDC10 and MEdical Terminology

• Excellent communication skills and attention to detail

Contact this candidate