Lakesha Allen
Pontiac, MI *****
adzyeb@r.postjobfree.com
Hardworking loyal employee with great customer service skills. I find enjoyment in assisting others and trying to resolve their issues in a professional and dependable manner. I am a go-getter when it comes to completing my job duties. I am looking for long term employment in a stable company with room for growth and possible advancement
Authorized to work in the US for any employer
Work Experience
PCR Collateral Review Intake
United Wholesle Mortgage - Pontiac, MI
February 2021 to Present
Responsible for documenting and reviewing all post closed Mortgage Notes
• Scanned hard copy documents utilized the company’s digital filing system
• Assisted in accepting digital documents and distributing them to the proper people. Collateral Intake Specialist
United Wholesle Mortgage - Pontiac, MI
September 2020 to Present
• Scan in all signed closing documents: Closing packages, final title policies, recorded security instruments, original Notes
• Gathered and verified important information from both inbound and outbound calls House Manager/Caregiver
Amanda Byrd - Sterling Heights, MI
August 2007 to February 2021
• Coordinated care for low-functioning residents with daily living activities inside their private apartments
• Kept detailed documentation of reports detailing patient actives, care actions and hospital determinations
• Resolved pricing, service, and technical problems for customers by asking clear and specific questions
• Coordinated and planned daily medical appointments, outings and activities Call Center Representative
Henderson Glass - Rochester Hills, MI
June 2018 to March 2020
• Answered a consistent flow of customer calls
• Accurately researched, documented, and resolved customer issues
• Resolved pricing, service, and technical problems for customers by asking clear and specific questions
• Scheduled coordinated service repairs for customers in a timely and efficient manner. Education
Some College in sociology
Central State University - Wilberforce, OH
June 1991 to May 1993
Skills
• Case Management
• Crisis Intervention
• Social Work
• Individual / Group Counseling
• Administrative Experience
• Mentoring
• Developmental Disabilities Experience
• Research
• Event Planning
• Applied Behavior Analysis
• Group Therapy
• Fundraising
• Interviewing
• Organizational Skills
• Behavioral Therapy
• Autism Experience
• Meal Preparation