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Customer Service Call Center

Pontiac, MI
18.00 per hour
September 25, 2023

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Lakesha Allen

Pontiac, MI *****


Hardworking loyal employee with great customer service skills. I find enjoyment in assisting others and trying to resolve their issues in a professional and dependable manner. I am a go-getter when it comes to completing my job duties. I am looking for long term employment in a stable company with room for growth and possible advancement

Authorized to work in the US for any employer

Work Experience

PCR Collateral Review Intake

United Wholesle Mortgage - Pontiac, MI

February 2021 to Present

Responsible for documenting and reviewing all post closed Mortgage Notes

• Scanned hard copy documents utilized the company’s digital filing system

• Assisted in accepting digital documents and distributing them to the proper people. Collateral Intake Specialist

United Wholesle Mortgage - Pontiac, MI

September 2020 to Present

• Scan in all signed closing documents: Closing packages, final title policies, recorded security instruments, original Notes

• Gathered and verified important information from both inbound and outbound calls House Manager/Caregiver

Amanda Byrd - Sterling Heights, MI

August 2007 to February 2021

• Coordinated care for low-functioning residents with daily living activities inside their private apartments

• Kept detailed documentation of reports detailing patient actives, care actions and hospital determinations

• Resolved pricing, service, and technical problems for customers by asking clear and specific questions

• Coordinated and planned daily medical appointments, outings and activities Call Center Representative

Henderson Glass - Rochester Hills, MI

June 2018 to March 2020

• Answered a consistent flow of customer calls

• Accurately researched, documented, and resolved customer issues

• Resolved pricing, service, and technical problems for customers by asking clear and specific questions

• Scheduled coordinated service repairs for customers in a timely and efficient manner. Education

Some College in sociology

Central State University - Wilberforce, OH

June 1991 to May 1993


• Case Management

• Crisis Intervention

• Social Work

• Individual / Group Counseling

• Administrative Experience

• Mentoring

• Developmental Disabilities Experience

• Research

• Event Planning

• Applied Behavior Analysis

• Group Therapy

• Fundraising

• Interviewing

• Organizational Skills

• Behavioral Therapy

• Autism Experience

• Meal Preparation

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