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RESUME

NAME:

CONTACT TELEPHONE:

BAVA ABDUL GAFOOR

Mobile: +91-96-77-96-715* (India)

WhatsApp: +91-96-77-96-715* (India)

Email: adzuvd@r.postjobfree.com

RESIDENCE ADDRESS: 9, Sri Mayura Garden, S.S. Kulam, Saravanampatti, Coimbatore 641035, Tamil Nadu, India OBJECTIVE: 28 Years experience in the Multinational companies and mostly in Five Star Hotels in Saudi Arabia with a strong administration skill to take over any challenging positions and responsibilities to perform at a highest level and develop business in the Organization.

POSITIONS INTERESTED: Business Development Manager Sales Manager Hotel Manager Revenue Manager Ecommerce Manager Branch Manager Office Manager Restaurant Manager REFERENCES: Mr. CHAKIB LAHLOU (Mobile: +966-**-***-****) Area Director of Sales, Holiday Inn, Riyadh, Saudi Arabia Mr. FAUZ AL RIYAMI (Mobile: +968-***-****)

General Manager, Wave Hotel, Muscat, Sultanate of Oman PERSONAL DATA: -

NATIONALITY: INDIAN

DATE OF BIRTH: 20 JULY 1969

MARITAL STATUS: MARRIED

ACADEMIC QUALIFICATION: Bachelor of Science (Discontinued) TECHNICAL QUALIFICATION: -

“COMPUTER” PC PROFESSIONAL COURSE PASSED

‘C’ PROGRAMMING LANGUAGE PASSED

PROGRAMMING LANGUAGES & SOFTWARE:

‘C’ LANGUAGE, COBOL LANGUAGE, DBASE III PLUS, FOXPRO FOR WINDOWS, VISUAL FOXPRO.

Familiar to use all kinds of application software as well as PMS provided by the Hotels and Restaurant software.

GENERAL:

TYPE WRITING, INTERNET OPERATION, OFFICE FILING, OFFICE AUTOMATION, BUSINESS COMMUNICATION AND CORRESPONDENCES.

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Job Experience: INDIA

1) GENERAL MANAGER

(Reporting to The Owners & Partners)

Organization: FOOD CENTRE RESTAURANT, Coimbatore, India

(A well-known multi cuisines Restaurant that caters traditional South & North Indian, Tandoori, Chinese and Arabic Food)

Period: From December 2017 till August 2020

Nature of Work:

o Setup the Restaurant and supervise the operations from the preopening. o Hiring staff as per requirement for Kitchen and Service area. o Conduct daily briefing with Chefs and Purchase In-charge. o Preparation of Business Plan and Action Plan for Restaurant. o Media advertising and Social Media channels for Restaurant awareness. o Signing agreements with SWIGGY, UBER and ZOMATO. o Targeting corporate sectors such as IT Industries (Amazon, Wipro, Bosch, Cognizant, etc) and Educational Institutes.

o Keeping up to date accounting of cash and outstanding balances on daily basis. o Close follow up for outstanding payments of Swiggy/Uber/Zomato. o Coordination for purchasing raw materials and kitchen essentials. o Ensuring customer satisfaction during the restaurant working hours. o Creating market awareness and increasing online business volume. o Monitoring the prices of staples on daily basis from the existing vendors as well as from the market.

o Implement the Hygiene & Grooming of staff in the Kitchen as well as Service. o Supervising the Restaurant and keeping it tidy & cleanliness. o Minimize expenses, control the wastages and maximize profits for business partners. Job Experience: KINGDOM OF SAUDI ARABIA

2) BRANCH MANAGER

(Reporting to The General Manager)

Organization: SPEETECH EST. FOR CONTRACTING & TRADING, Jeddah, Saudi Arabia

(A reputed Construction company, which undertakes Construction & Electro-Mechanical projects from the Government, ARAMCO, Private Sectors, etc.)

Period: From June 2014 till April 2017

Nature of Work:

o Managing the Office functional for day-to-day routine operations. o Conduct daily morning briefing with all Engineers & Sales Managers. o Implementing business forecasts and set goals to achieve the targets. o Attending meetings with existing clients for job progress. o Obtaining new Electromechanical contracts and negotiation with clients. o Visiting preferred key accounts for follow-up and outstanding payment recovery. o Managing cash flows for projects and trading business. o Follow up for outstanding payments.

o Coordination for purchasing raw materials and tools and equipment. o Attend Quarterly meetings at Head Office.

o Focus on new business and upcoming projects.

o Providing support and motivation to the entire project and sales team. Page 3 of 6

3) (a) BUSINESS DEVELOPMENT MANAGER

(Reporting to The Director of Business Development) Organization: MAKKAH GRAND CORAL HOTEL, Makkah, Saudi Arabia

(A 5 Star Branded Hotel, which consisting of 200 Luxury Rooms and 120 Serviced Apartments providing Hospitality Services to the guests) Period: From October 2012 till June 2014

(b) ECOMMERCE MANAGER

(Reporting to The Director Business Development)

Organization: MAKKAH GRAND CORAL HOTEL, Makkah, Saudi Arabia

(A 5 Star Branded Hotel, which consisting of 200 Luxury Rooms and 120 Serviced Apartments providing Hospitality Services to the guests) Period: From June 2010 till September 2012

(c) SALES & RESERVATIONS MANAGER

(Reporting to The Director of Business Development) Organization: MAKKAH GRAND CORAL HOTEL, Makkah, Saudi Arabia

(A 5 Star Branded Hotel, which consisting of 200 Luxury Rooms and 120 Serviced Apartments providing Hospitality Services to the guests) Period: From June 2007 till May 2010

(d) SALES & MARKETING EXECUTIVE

(Reporting to The Director of Business Development) Organization: MAKKAH GRAND CORAL HOTEL, Makkah, Saudi Arabia

(A 5 Star Branded Hotel, which consisting of 200 Luxury Rooms and 120 Serviced Apartments providing Hospitality Services to the guests) Period: From August 2004 till May 2007

Nature of Work:

o Daily sales calls to Travel Agents and Corporate accounts. o Responsible for South African / USA / Europe & Asian countries. o Providing support and assistance to the entire Sales Team. o Visiting the Key accounts for Rooms and F&B sales. o Preparation of Competition Analysis report.

o Submission of Weekly and Monthly Sales & Marketing activities. o Media Plan for Sales & Marketing activities.

o Managing and monitoring Ecommerce business channels and Social Media Network. o Increase F&B business in the Corporate Segments and Pharmaceutical companies. o Preparation of Sales contracts and Rates submission. o Schedule the Sales Trips for approval.

o Submission of Monthly Sales & Marketing Report.

o Preparation of Business Plan & Budget and submission. o Handling the Reservation Department to maximize occupancy level. o Providing supports to the reservations team to secure and generate more revenue. o Cross Training conducted with F&B (Banquet, Restaurant & Kitchen), Housekeeping and Rooms Division to have knowledge and operations, which helps to handle those departments during the absence of respective Department Heads. o Cross selling the F&B products (Exhibitions, Meetings and Banquets for Wedding). o Perform the Duty Manager job as per the Duty Roaster. o Welcome the VIP Guests and Repeat Guests List provided by the Front Office. Page 4 of 6

4) SALES & MARKETING ANALYST

(Reporting to The Director of Sales & Marketing)

Organization: MAKKAH METROPOLITAN PALACE HOTEL, Makkah, Saudi Arabia

(A Middle Eastern 5 Star Brand Hotel, which consisting of 600 Luxury Rooms & Suites providing Hospitality Services to the guests) Period: From May 2002 till July 2004

Nature of Work:

o Sales calls to Travel Agents and Corporate Companies. o Responsible for South African / USA / Europe & Asian countries. o Providing support and assistance to the entire Sales Team. o Preparation of Competition Analysis report.

o Submission of Monthly Sales & Marketing activities. o Planning for Sales and Marketing activities & Media Plan. o Preparation of Sales contracts and Rates submission. o Schedule the Sales Trips for Management’s approval. o Monthly Marketing Report preparation and submission. o Preparation of Business Plan & Budget and submission. o Upsell the Suites to appropriate guests.

o Cross Training conducted with F&B (Banquet, Restaurant & Kitchen), Housekeeping and Rooms Division to have knowledge and operations, which helps to handle those departments during the absence of respective Department Heads. o Increase F&B business in the Corporate Segments and Pharmaceutical companies. o Communication with Metropolitan International & Regional sales offices. o Cross selling F&B products, Fitness Club and Laundry. o Close coordination with Reservations and Front Office. o Promote the Restaurant business by Theme Nights and Friday Brunch. 5) (a) MARKETING ANALYST

(Reporting to The Director of Sales & Marketing)

Organization: HYATT REGENCY MAKKAH, Makkah, Saudi Arabia.

(An International 5 Star Hotel, which consisting of 600 Luxury Rooms & Suites providing Hospitality Services to the guests) Period: From September 2000 to May 2002

(b) COMPUTER SUPPORT ASSISTANT / SALES ADMINISTRATOR

(Reporting to The Director of Sales & Marketing)

Organization: HYATT REGENCY MAKKAH, Makkah, Saudi Arabia.

(An International 5 Star Hotel, which consisting of 600 Luxury Rooms & Suites providing Hospitality Services to the guests) Period: From January 1998 to August 2000

Nature of Work:

o Providing support and assistance to the entire Sales Team. o Preparation of competition analysis report.

o Submission of Monthly Sales & Marketing activities. o Sales contracts and Rates preparation.

o Providing key information of sales strategy for Sales Team. o Preparation of Media Plan and Sales Trips Schedule for approval. Page 5 of 6

o Monthly Marketing Report preparation.

o Correspondences to Hyatt International & Regional offices. o Update Gold Passport and other Loyalty programs. o Providing computer assistance and support for Sales and Rooms Division. o To provide help-desk assistance to the computer users. o Taking backup data of Sales & Marketing on a monthly basis. o Reply all types of correspondences in the Sales & Rooms Division. o Preparing Monthly Sales & Marketing Report to Hyatt International. o Business Plan preparation for Sales & Rooms Division. o Update customers database, Mailings, Fax shots, preparation of Summer Promotional/Ads and Internal Memos, etc.

6) PROGRAMMER/NETWORK SUPERVISOR

(Reporting to The Business Affairs Manager)

Organization: ATTIEH STEEL FACTORY, Jeddah, Saudi Arabia.

(Suppliers of all kinds of Steel Materials for Construction & Industrial requirements.) Period: From March 1996 to December 1998

Nature of Work:

o Proved an additional responsibility to make computerization of the entire factory and worked very hard to prepare the information system and implemented MES software for Sales and Marketing Department and Production Department within a short duration with assistance of System Analyst.

o Successfully implemented the networking system within 6 months of time. o The company benefited up to date information for Customer Inquiry, Sales & Marketing, Production, Accounts and Material Inventory Control through daily receiving reports on fingertips of each department.

7) EXECUTIVE SECRETARY

(Reporting to The Business Affairs Manager)

Organization: ATTIEH STEEL FACTORY, Jeddah, Saudi Arabia

(Suppliers of all type Steel Materials for construction & Industrial requirements.) Period: July 1995 to February 1996

Nature of Work:

o Preparation of Marketing Report for all branches sales activities. o Preparation of Quotation and Follow-ups of up-to-date customers and providing them with full product information and other assistance.

o Handled all related with Personal & Administration secretarial activities for the factory employees.

o Preparation and presentation of Project Reports and Charts. o Preparation of Management Reports such as Monthly Sales Report, Financial Report, Production Report and, Inventory Report etc.

o Correspondence with international customers and providing information according to their requirements.

8) GENERAL SECRETARY/COMMUNICATION OFFICER

(Reporting to The Divisional Manager)

Organization: SAUDI SCALES & EQUIPMENT CO. LTD., Jeddah.

(Dealing in all sorts of Weighing Equipment, Money counting Machines and Security Systems, etc.)

Period: From August 1993 to 30 June 1995

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Nature of Work:

o Preparation of Project Reports for Banking and Security Division. o Miscellaneous correspondences with Manufactures and Suppliers worldwide. o Preparation of Quotations and Invoices for Sales & Service Departments. o Coordination with all Sales Executives for daily routines and follow-up. o Preparation of Daily Sales Report.

o Attending the Sales & Marketing meeting by monthly. o Close coordination with Sales Team and follow up of upcoming projects and sales lead. o Preparation of weekly and monthly action plan.

o Coordination with OPD for arranging delivery schedule of Banking equipment and Weighing scales,

o Follow-ups of up-to-date customers and providing them with full Product information and other assistance.

9) COMPUTER PROGRAMMER/SECRETARY

(Reporting to The General Manager)

Organization: SPEED BIRD TRAVEL & TOURISM CO., Jeddah, Saudi Arabia

(Dealing in Tourism Services with Multinational Companies, Receives Foreign Visitors and providing Accommodation, Sightseeing programs, Hajj & Umrah Services, Air Tickets and all types of tourism activities)

Period: From September 1992 to August 1993

Nature of Work:

o Developed a software program for Tourism activities and its requirements. o Good knowledge in Air ticket booking, Hotel accommodation etc. o Preparation of quotations and Sales reports.

o Presentation of Summer Holiday packages.

o Providing all types of assistance to the Tourists. o Contacting the Hotels for rates and update.

o Preparation of Tour packages and Umrah packages. o Preparation of Invoices and all types of customer correspondences. Job Experience: IN INDIA

10) COMPUTER PROGRAMMER

(Reporting to The Senior Programmer)

Organization: SACS India Ltd., Madras, India.

(Dealings in Developing software programs, Assisting Data Entry for Auditing and Private Sectors)

Period: From June1990 To July 1992

Nature of Work:

o Developing software programs for customers’ requirements. o Supervision of Data Entry Operations for Private sector companies. o Design the Data Entry Screen and Reports format. o Users level demonstration of software packages at client’s site. o Conducting software training for Private sector employees on contract basis.

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