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Talent Acquisition Customer Service

Location:
Phoenix, AZ
Posted:
September 20, 2023

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Resume:

EVA A. GONZALEZ

Phoenix, Arizona 602-***-**** adztuk@r.postjobfree.com https://www.linkedin.com/in/evaglez2/ SUMMARY

A forward-thinking, resourceful, and dependable talent acquisition manager with extensive experience in implementations, strategic planning, project management, policies and procedures, pipeline management, forecasting and budgeting, and hiring processes. Drives strategic change and implements new and innovative recruitment processes tailored for complex needs. Sources and builds top-tier talent that maximize company capabilities and ensure best practices. An adaptable leader who empowers an organization to provide exceptional customer support and foster team-oriented and dedicated teams. Applicant Tracking System Talent Acquisition Recruiting Process Improvement Contracts & Negotiations EXPERIENCE

BSWIFT (acquired by Francisco Partners), Chicago, Illinois Talent Acquistion Manager (Remote), 2021-2023

● Supported bswift while part of CVS Health prior to organization independence 2023.

● Supported company and functioned as high-level recruiting strategist / trusted advisor on team. Supported operational functions as organization established standalone status. Recruited leadership individuals in Finance, IT, and HR.

● Served as knowledgeable subject matter expert (SME) for recruiting, human resources, and payroll services.

● Managed full-life cycle recruiting, partnering with hiring leaders and human resource business partner (HRBPs), meeting business goals and metrics for teams, and managing daily priorities. Filled vacant leadership roles in under three months.

● Assisted with development of high-level recruiting strategies, including management of difficult-to-fill positions, senior level positions, and high-touch positions for special projects, resulting in elimination of contracted services. CVS HEALTH / AETNA, Woonsocket, Rhode Island

Manager Talent Acquisition (Remote), 2022-2023

Advisor Talent Acquisition (Remote), 2021-2022

Senior Recruiter (Remote), 2012-2020

● Recognized as senior talent acquisition partner, leading recruitment efforts for companywide initiatives across organizational businesses. Supported multiple business units, focusing on management- to executive-level roles.

● Promoted long-lasting partnerships with executives, business partners, and HR business partners to lead talent acquisition efforts and provided consultant approach to best hiring practices.

● Led pharmacist recruiting for California statewide CVS locations; led the recruiting program for pharmacy technicians across 21 states.

● Co-chaired virtual job fair generating over 260 diversity candidates for corporate roles. Updated guidelines to streamline interview process.

● Converted English language Aetna Medicare website to Spanish language. Avoided contracting services.

● Screened Spanish-speaking candidates.

● Developed strategy to reduce search firm expense by 78% without any adverse effects on time to fill or quality of hire.

● Served as liaison with veteran and disability organizations to source candidates.

● Identified need to assist employees in creating internal mobility skills; led implementation team for DevelopU program.

ADDITIONAL EXPERIENCE

STAFFING NETWORK, Tempe, Arizona, Consulting Branch Manager, 2012. Led all aspects of full-cycle recruiting for diverse portfolio of non-technical positions including accounting, finance, HR, marketing, sales, manufacturing, and customer service positions. Processed payroll, drug screens, and background checks for 200 temporary and temp-to-hire employees. Managed business development to existing client base of 41 accounts in Arizona and two national accounts (Abbott Labs and MedPlast). Directed daily business operations, including supervising two contract recruiters and providing customer service and problem resolution. Documented all hiring made, metrics of employees, and associated reports. Monitored off-site recruitments. Eva Gonzalez, Page 2

RESOURCE ACCOUNTING, Raleigh, North Carolina, Central / West Coast Strategic Account Manager (Remote), 2008-2012. Served as main point of contact and responsible for all hiring needs in West and Central markets for Bank of America through managed vendor program. Generated and managed large pipeline of available candidates in all states and hired 60 candidates every month. Oversaw daily service of contract employees on assignment with client Bank of America. Created evolving and dynamic recruiting methods and resources. Organized unique onboarding process with web-based candidate information and files. Developed and implemented temp, temp-to-hire, and direct-hire processes. Processed payroll, E-Verify, job postings, and employee benefits.

LABOR FINDERS, Chandler, Arizona, Branch Manager, 2004-2008. Oversaw annual sales and business operations of $3.5M branch. Drove sales growth by generating new business through outside sales and developed service strategies for existing customers. Mentored, coached, and trained office staff. Conducted performance reviews to internal staff quarterly. Planned meetings to establish goals for branch and maintained sales reports, employee files, and customer files for quarterly audits. Ensured company policies and procedures were implemented and followed by office staff. Processed payroll and dispatched 200 employees daily to construction sites (Residential and Industrial). Managed and analyzed profit and loss statements of office.

LANGUAGES

Fluent in Spanish.



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